Manager, L&D Operations

Job Description

Job Description

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

We are seeking a Manager, L&D Operations to own the systems, data, and administrative backbone that make learning at Gifthealth run without friction. This position plays a key role in supporting the Enterprise Learning & Development team within the People Team, and will report to the Senior Director, Enterprise L&D, ensuring alignment with organizational goals, operational excellence, and compliance standards.

This is an individual contributor role with no direct reports. It serves as a dedicated support function for every program owner, facilitator, and instructional designer on the Enterprise L&D team.

Key Responsibilities 

L&D Systems Ownership

• Own the learning technology stack end to end: administer, configure, and continuously improve the LMS/LXP, ensuring uptime, data integrity, and a seamless experience for every learner.
• Architect scalable systems and workflows: design course catalogs, learning paths, automation rules, and integrations (HRIS, SSO, content libraries) that scale as Gifthealth grows.
• Manage vendor and platform relationships: serve as the primary point of contact for LMS/LXP vendors, evaluating upgrades and new features and troubleshooting technical issues.
• Safeguard data quality and reporting: build and maintain dashboards and reports on completion rates, compliance status, and program effectiveness for L&D and executive stakeholders.
• Ensure security and access governance: manage user roles, permissions, and data privacy standards in line with Gifthealth's compliance and integrity commitments.

Learning Administration & Oversight

• Run day-to-day learning operations: manage course scheduling, enrollments, waitlists, completions, and certifications across all active programs.
• Oversee compliance and required training: track mandatory and regulatory training to completion, proactively flagging gaps before they become risks.
• Support facilitators and program owners: coordinate logistics for instructor-led and virtual sessions, including materials, calendars, and post-session reporting.
• Serve as the primary point of escalation: resolve learner and manager questions about access, progress, and program logistics quickly and accurately.
• Maintain documentation and SOPs: keep process guides, admin playbooks, and knowledge-base articles current so the L&D operation runs smoothly regardless of who's on shift.

Program Enablement & Cross-Functional Partnership

• Act as the operational backbone for the Enterprise L&D team: provide hands-on systems and administrative support to every instructional designer, facilitator, and program owner, regardless of the initiative they are running.
• Partner with L&D program designers: translate curriculum and content plans into fully built, tested, and launched learning experiences.
• Drive continuous improvement: gather feedback from learners and stakeholders, and use it to refine systems, processes, and the overall learning experience.

Qualifications

Education: High school diploma 

Licensure/Certification: Not applicable

Experience: 3+ years of experience administering an LMS or LXP (e.g., Cornerstone, Workday Learning, Docebo, Absorb, or similar platforms), with a proven track record managing learning operations at scale, including enrollments, compliance tracking, reporting, and system configuration.

Skills (required):

• Strong systems and process orientation, with the ability to build order out of ambiguity and translate business needs into scalable workflows.
• Comfort with data and reporting tools. Excel/Sheets required; experience with BI tools such as Metabase or similar is a plus.
• Excellent cross-functional communication skills, with the ability to support learners, facilitators, and executives alike.

Skills (preferred):

• Experience in a healthcare, life sciences, or other regulated industry, with familiarity managing compliance-driven training requirements.
• Exposure to HRIS integrations, SSO/SCIM provisioning, or API-based system connections.
• Experience supporting a high-growth or rapidly scaling organization, where systems and processes are actively being built and matured.

Desired Attributes

• Growth: You see every system and every learner interaction as a chance to get better, for yourself, your teammates, and the company.
• Integrity: You manage sensitive data, compliance tracking, and access controls with honesty and care, because trust is the foundation of good L&D.
• Forward Thinking: You build systems for where Gifthealth is going, not just where it is today, anticipating scale before it becomes a bottleneck.
• Teamwork: You partner easily across People, IT, and business teams, knowing that great learning operations are a team sport.

Work Environment 

Location: Hybrid, Columbus, OH

Schedule: Full-time

Regular meetings with the Enterprise L&D team, People Team leadership, IT, and business stakeholders to ensure alignment.

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation.
• Must be able to work on a computer for the entire shift.
• Must be able to attend virtual meetings with cross-functional teams.

Employment Classification 

Status: Full-time

FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.