Loan Servicing Specialist

*** No Third-Party Resumes please – do not solicit candidates or send inquiry emails. ***

** USC or Green Card candidates only

Formal title: Collateral Exception and Administration Specialist

Location: Pittsburgh, PA (downtown) -- Local candidates only - will work onsite fully until trained then may work 1 remote day per week.

Parking - parking available onsite at the office garage or other lots nearby and ranges from (USD) $9/day to (USD) $14/day

6+ month contract – extension or conversion to perm opportunity for good performance and attendance

$34.00/hour W-2

Position Summary

• Gather, monitor, and analyze risk data to determine whether risks are within approved risk appetite.
• Identify trends, issues, or exceptions that may require additional investigation or escalation.
• Extract, combine, and summarize data from multiple sources to produce standard and moderately complex reports.
• Prepare clear reports, documents, and summaries using standard office software and business applications.
• Provide information and clarification on existing procedures, processes, and precedents.
• Apply organizational policies, procedures, regulatory requirements, and codes of conduct to ensure work is compliant.
• Obtain supervisor or manager approval for any exceptions to mandatory procedures.
• Support business processes by using standard technology tools and systems effectively.
• Participate in training, coaching, and development activities to strengthen technical and professional capabilities.
• Maintain awareness of relevant technology, regulations, industry practices, and risk management standards.
• Analyze data trends and translate findings into actionable reports and recommendations.
• Identify, assess, prioritize, and manage operational, project, and risk-related issues.
• Create clear, effective reports and business communications for stakeholders.
• Use standard office software, reporting tools, and business systems with minimal supervision.
• Organize, protect, and process data to support business objectives.
• Evaluate potential solutions by considering benefits, costs, stakeholder needs, and overall business value.
• Support project readiness, testing, and implementation activities, including test script development and validation.
• Model and assess risk scenarios, including potential impact, probability, and recommended response.
• Communicate clearly, request actions, and support planning or policy-related discussions.
• Plan, organize, and prioritize work to meet business objectives efficiently.
• Work independently while providing technical guidance to others as needed.

Education

• High School Diploma or equivalent; post-secondary degree preferred
• 2-4 years of professional work experience including previous bank operations or loan servicing experience

Required Qualifications

• Minimum of 2 years' experience working with commercial loan documentation, commercial lending operations, credit administration, loan servicing support, or loan operations.
• Ability to interpret and understand commercial loan documents and reporting requirements.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and follow-up skills.
• Strong written and verbal communication skills.
• Ability to confidently communicate with Relationship Managers and Credit personnel regarding missing or deficient documentation.
• Comfortable working in structured processes with high accountability.

Preferred Qualifications

• Commercial loan origination, commercial loan administration, loan operations, credit operations, or commercial banking experience.
• Experience using loan origination or commercial lending systems, particularly Baker Hill.
• Familiarity with financial statement collection and covenant reporting processes.
• Understanding of collateral, mortgage, insurance, and UCC documentation requirements.
• Previous experience working in regulated banking environments.

Technical Skills

Candidates should demonstrate strong technical aptitude and the ability to quickly learn new systems. Preferred experience includes:

• Baker Hill or similar commercial lending platforms
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft SharePoint
• Loan origination and credit administration systems

The ideal candidate does not need to be technical in a programming sense but should be comfortable learning and navigating complex systems while following detailed procedures accurately.