Administrative Assistant

Job Description

Job Description

Administrative Assistant to the

Director of Engineering & Technical Operations M-F 7:30AM - 4:30PM $22-23.50/hr Irving, TX Temp to hire (3 months)

Position Summary RPC's client is seeking a highly organized, professional, and proactive Administrative Assistant to provide direct support to the Director of Engineering & Technical Operations. This role will serve as a key point of coordination for day-to-day administrative functions, communication management, scheduling, reporting, project tracking, and organizational support across multiple departments.

The ideal candidate is detail-oriented, customer-focused, capable of managing multiple priorities simultaneously, and comfortable working in a fast-paced environment. Success in this position requires strong communication skills, critical thinking, sound judgment, and the ability to anticipate needs before they arise.

Essential Duties and Responsibilities Administrative Support Manage and coordinate calendars, meetings, travel arrangements, and scheduling activities. Assist with preparation and submission of expense reports and related documentation. Organize and maintain files, records, reports, and department documentation. Prepare meeting agendas, notes, and follow-up action items. Communication & Message Management Monitor and triage incoming emails, messages, and requests. Prioritize communications and escalate urgent matters appropriately. Draft, edit, and distribute professional correspondence as needed. Serve as a liaison between departments, customers, vendors, and leadership when appropriate. Reporting & Coordination Compile daily, weekly, and monthly status reports, summaries, and briefing materials. Assist with project tracking, action item management, and follow-up activities. Maintain project schedules and coordinate activities among various stakeholders. Gather, organize, and present operational data as requested. Data Entry & Systems Support Perform accurate data entry and database maintenance. Assist with document preparation, reporting, and record management. Support departmental administrative processes and workflow improvements. Customer Support Assistance Provide supplemental support to Customer Service during slower periods. Create and manage basic Zendesk tickets and administrative service requests. Assist in routing customer inquiries to the appropriate personnel. Support departmental efforts to maintain high levels of customer satisfaction. Additional Responsibilities Participate in special projects as assigned. Identify opportunities to improve administrative processes and efficiency. Support cross-functional initiatives involving Engineering, Technical Support, Customer Service, Operations, and Leadership. Perform other duties and responsibilities as assigned.

Qualifications Education Associate's Degree preferred but not required. Relevant work experience may be substituted for formal education. Experience 1-2 years of administrative, office support, coordinator, customer service, or related experience preferred. Experience supporting managers, directors, or executive-level personnel is a plus. Experience with Microsoft Office applications required. Experience with CRM, ticketing systems, or project management tools is beneficial.

Required Skills & Competencies Critical Thinking Ability to analyze information, recognize priorities, and make sound decisions. Problem Solving Proactively identify issues and work toward practical solutions with minimal supervision. Communication Strong verbal and written communication skills. Ability to communicate professionally with employees, customers, vendors, and leadership. Organization & Time Management Exceptional attention to detail. Ability to manage multiple priorities and deadlines simultaneously. Professionalism Maintains confidentiality and demonstrates sound judgment. Represents the company professionally in all interactions. Customer Focus Demonstrates a service-oriented mindset. Responds promptly and professionally to internal and external requests. Adaptability Comfortable working in a dynamic environment with shifting priorities. Willingness to assist wherever needed to support business objectives. Technology Skills Proficient with Microsoft Outlook, Teams, Word, Excel, and PowerPoint. Comfortable learning and utilizing company software systems and databases.

Success Factors The successful candidate will: Be highly dependable and self-motivated. Anticipate needs rather than wait for direction. Keep tasks organized and moving forward. Communicate clearly and consistently. Exercise discretion and professionalism. Maintain a positive attitude while supporting multiple departments and priorities. \nCompany Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms. Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.\r\n\r\nWe are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.