Chiropractic Front Desk Receptionist

Job Description

Job Description

Synergy Oviedo Chiropractic is hiring a Front Desk Team Member: the "Boss of Today" and the first voice and face our patients meet.

Pay: $20–22/hour, based on experience
Schedule: About 33 hours/week. Split shifts Mon, Wed and Thu, mornings only Fri, and Tuesdays off.

• Our schedule includes a midday break from 11:30am to 1:15pm. Most of our team lives nearby and goes home or runs errands during the break, so please consider your commute when applying.

For 25 years we've helped 20,000+ patients and earned 500+ five-star Google reviews by combining natural corrective chiropractic care, modern technology and genuine care. Our mission is to educate and care for as many families as possible, and the front desk is where that starts.

This isn't a sit-and-answer-phones job. You'll run the flow of the day, make every patient feel known by name, and guide patients through their care and financial options with confidence.

Is this you?

• You're the person everyone remembers: warm, upbeat, and genuinely glad to see people
• You're also the person who catches the typo, the missed copay, and the double-booked slot before anyone else notices
• You move fast without getting sloppy, and a packed schedule energizes you instead of rattling you
• You've helped people say yes, whether to a purchase, a plan, or a commitment, and you're comfortable talking about money with confidence and care
• You take pride in getting it right the first time

If you're mostly a people person but details slip, or mostly a details person but the phone drains you, this probably isn't your role. We need both.

What happens next: Apply in about 3 minutes. Qualified applicants get a short video interview to complete from their phone. It's your chance to show us your energy. Experience gets you in the door. Personality, ownership, and attention to detail set you apart.

• Own patient check-in and check-out: greet every patient warmly, process payments, and schedule their next visits before they leave
• Manage scheduling and the providers' calendars to keep the day running on time
• Lead patient financial consultations: explain care plans and payment options and help patients say yes to their care
• Assist doctors with progress evaluations by interviewing patients about their symptoms and progress
• Audit patient charts for insurance documentation and accuracy
• Process records requests accurately and on time
• Answer and direct calls promptly, and turn callers into scheduled patients
• Coordinate between doctors, patients and vendors
• Handle filing, data entry and other admin tasks

Requirements

• 2+ years of front desk or patient-facing experience in a busy chiropractic or medical practice (required)
• High school diploma or equivalent; medical administration training is a plus
• Experience with insurance documentation, chart review or records requests is a plus
• Sales, customer service or financial conversation experience is a big plus
• Excellent verbal and written communication, warm and confident on the phone and in person
• Comfortable with computers, EHR and scheduling software, and Microsoft Office
• Detail-oriented and highly organized, calm while multitasking in a busy office
• Discreet with confidential patient information (HIPAA)
• Friendly, patient-centered attitude and polished, professional presentation
• Eager to learn and grow
• Available for this schedule (apoximately 33 hours/week):
• Monday: 6:30–11:30am and 1:15–6:00pm
• Tuesday: Off
• Wednesday: 6:30–11:30am and 1:15–6:00pm
• Thursday: 7:00–11:00am and 1:15–6:00pm
• Friday: 6:30–11:30am

Benefits

• $20–22/hour
• Complimentary chiropractic care for you, your spouse and your dependents
• Paid time off: vacation, sick days and public holidays
• Wellness resources
• Training and room to grow with an established, respected practice