Maintenance Supervisor - PAM

Job Description

Job Description

About us:

Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus soon shifted to providing quality management for affordable housing communities. These affordable communities provide homes for those with limited incomes including families, senior citizens, and people with disabilities. Today, our team has grown to nearly 350 employees managing 120 communities and more than 9,000 apartment homes. Our portfolio includes market rate, Low Income Housing Tax Credit, and Project-Based Section-8 communities that range in size from 6 to 344 units. We currently manage communities in California, Florida, Hawaii, North Carolina, Oregon, Tennessee, Washington State, and Virginia.

Position Salary Range: $ 30.00

Job Summary:

Under direct supervision of the Community Manager, the Maintenance Supervisor is responsible for the preservation and upkeep of the property and the safety of all maintenance personnel of the property. The Maintenance Supervisor will be aware of and always operate within OSHA (Occupational Safety & Health Act) Standards and company safety policies and procedures. The Maintenance Supervisor is responsible for leading the maintenance team and overseeing the overall maintenance of the community, including repairs, the make-ready process, and preventative maintenance.

Requirements.

Essential Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Supervise the maintenance team and efficiently schedule maintenance activities, such as make readies and service requests.
• Monitor and prioritize service request and tasks; identify and expedite emergencies that should be top priority.
• Communicate assignments to the maintenance team and monitor the workload throughout the day to make sure that tasks are completed timely and efficiently.
• Coordinate, schedule, and perform preventative maintenance on community and apartment appliances and equipment.
• Manage the make ready process by walking vacant apartments after move-out to determine make ready needs, communicating with vendors and monitoring progress, ensuring that all repairs and replacements are completed, and notifying the Community Manager when the make ready process is complete.
• Monitor repairs that are continuously repeated and work with the team to determine a cause and course of action.
• Participate in completing service requests including repairing and replacing appliances, plumbing systems, and air conditioning, heating, and electrical systems, etc.
• Accurately complete records in OneSite regarding service requests, preventative maintenance, and make-ready of vacant apartments.
• Identify any issues regarding safety, hazardous conditions or maintenance needs in the community and correct them or report them to the Community Manager.
• Provide input to Community Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
• Assist Community Manager in recruiting and interviewing potential maintenance team members.
• Train, develop, and mentor the community’s maintenance staff.
• Periodically complete written property safety audits.
• Responsible for maintaining adequate inventory of supplies for repairs.
• Monitor monthly maintenance budget and provide input to Community Manager for determining annual budgets.
• Assist with ground keeping, pool maintenance, housekeeping, distribution of notices, apartment inspections, and other tasks as needed.
• May oversee new development or rehabilitation of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, walk apartments, punch-out, etc.)
• Maintain overall organization and cleanliness of work areas and maintenance shops.
• Participate in on call and snow removal activities (if applicable).

Knowledge, Skill, and Competency Requirements

Competency is based on education, training, skills, and experience. In order to perform the job successfully, an individual should demonstrate the following knowledge, skills, and competencies:

• Must diagnose problems and make repairs in areas such as electrical, plumbing, exterior, and appliance.
• Experience in tub replacement as well as countertop and other interior upgrade installation.
• Ability to perform daily work orders as well as apartment unit turns in a timely manner.
• Read, understand, and follow instructions contained in handwritten/printed service requests, provide handwritten/typed responses to same, and complete handwritten/typed reports in accordance with company procedures.
• Responsible for ensuring the physical aspects of the community meet the company's established standards and any applicable laws. A successful candidate will be an excellent communicator, have patience with all the Community population, and is a team player.
• Strong organizational and time-management skills.
• Strong customer service.
• Communicate effectively with co-workers, residents, and vendors.
• Ability to maintain the physical condition of the community as well as complete maintenance requests for residents and unit turns.
• Must be willing to work flexible hours including weekends for on-call or other duties as needed.
• Must share 24-hour on call phone on a rotation basis.
• Willingness to accept other tasks and responsibilities that may not be strictly related to repair and maintenance.
• Handle tile work, carpentry repairs and all facets of the make ready process.
• Demonstrate knowledge of technical skills as it relates to apartment maintenance.

Computer Skills:

• Computer skills and working knowledge of Office 365
• Basic: 10-Key, Alphanumeric Data Entry, Contact Management, Payroll Systems, Spreadsheet, Word Processing/Typing
• Must have excellent computer skills and have industry software experience. RealPage’s OneSite competency will be required following specific CMI training.
• Willingness and ability to utilize tablet/mobile devices and software efficiently.

Physical Requirements:

• Requires bending or twisting? Daily, requires walking and standing for prolonged periods daily; Requires kneeling, crouching, stooping, or crawling? Regularly
• Requires using hands to handle, control, or feel objects, tools, or controls; Requires repetitive movements.
• Position requires frequent / daily reaching, pushing, pulling, and lifting up to 25 pounds, regularly / weekly lifting up to 50 pounds and occasionally lifting up to 100 pounds with team lifting.
• Requires constant contact with others (face-to-face, by telephone, or otherwise) Requires face-to-face discussions with individuals or teams; Requires use of electronic mail; Requires telephone conversations.
• Requires dealing with unpleasant, angry, or discourteous people at times.
• Requires working in cramped workspaces and getting into awkward positions; Requires working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures; Includes exposure to sounds and noise levels that are distracting or uncomfortable.
• Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
• Requires exposure to equipment and chemicals with use of proper PPE.
• Pace and Scheduling: Requires meeting strict deadlines.
• Requires coordinating or leading others in accomplishing work activities Requires work with external customers or the public Requires work with others in a group or team; Job tasks are performed in close physical proximity to other people? Requires
• Includes responsibility for the health and safety of others.
• Requires wearing common protective or safety equipment.
• Requires working indoors in non-controlled environmental conditions; Requires working indoors in environmentally controlled conditions; Requires working outdoors, exposed to all weather conditions.

Experience/Education:

• High school diploma or equivalent.
• At least 2 years’ proven experience as a maintenance supervisor, preferably in the field of residential community management.
• Certified Apartment Maintenance Technician (CAMT) is preferred but not required.
• EPA Type I, Type II or Universal and CPO certification strongly preferred.
• Must have certifications/permits required by the city or state to perform job responsibilities (i.e., pool operations, maintenance, electricians, etc.)

Driving:

• Must be able to travel to and from supply stores, other communities, and other off-site locations without advance notice, as a requirement of this position. Must have a valid driver's license.

Must be able to complete all required training within thirty (30) days of hire date.

Must be able to work any shift Sunday-Saturday to support the company's business needs.

This job description in no way states or implies that these are the only duties to be performed by the team member incumbent in this position. Further, this document does not create an employment contract implied or otherwise, other than an “at will” relationship.

Additional Notes

• Offers contingent upon successful completion of background check, drug screen, and MVR check (if required by position)