Customer Success & Inside Sales Manager

Job Description

Job Description

$25 to $30 Per Hour

About Ergotronix

Ergotronix designs and manufactures ergonomic lifting and material handling equipment that helps manufacturers improve safety, productivity, and efficiency. We are a small, growing company where every person makes a meaningful contribution.

We value people who are positive, organized, curious, and willing to jump in wherever they're needed. We don't believe in "that's not my job." We believe in helping each other succeed.

As we continue to grow, we're looking for people who bring initiative, enthusiasm, and a desire to make an impact. If you enjoy solving problems, learning new things, improving processes, and working alongside great teammates, we'd love to meet you.

Full-Time Customer Success & Inside Sales Manager

Position Summary

The Inside Sales Leader is often the first impression customers have of Ergotronix. This person builds relationships, responds quickly, solves customer problems, prepares quotations, and helps turn opportunities into long-term partnerships.

We're looking for someone who enjoys helping people, communicates exceptionally well, and brings urgency and follow-through to every customer interaction.

Key Responsibilities

• Respond promptly to customer inquiries
• Prepare quotations and proposals
• Process customer orders
• Follow up on outstanding quotations
• Coordinate with engineering on custom projects
• Support distributors and sales representatives
• Maintain CRM and customer records
• Communicate production schedules and delivery updates
• Resolve customer questions and issues
• Identify opportunities to strengthen customer relationships and grow sales

We're looking for people who are:

• Positive and optimistic.
• Proactive and high initiative.
• Scrappy problem-solvers who figure things out.
• Dependable teammates who do what they say they'll do.
• Organized and detail oriented.
• Curious and eager to learn.
• Comfortable wearing more than one hat.
• Collaborative and willing to help wherever needed.
• Customer-focused and professional.
• Energized by building and improving a growing business.

Technical skills matter. Character matters more.

If you're looking for a place where your work matters, your ideas are welcomed, and your teammates appreciate people who jump in and help, you'll feel at home at Ergotronix.

Qualifications

• Relevant experience in inside sales, customer service, sales support, account management, or a related role
• Experience using a customer relationship management system (CRM)
• Ability to create a positive, responsive, and professional customer experience from initial inquiry through follow-up
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities, follow through on commitments, and keep opportunities moving forward
• High initiative and a willingness to solve problems
• Strong Microsoft Office skills
• Experience with Sage 50 Quantum preferred, or the ability to learn new systems quickly
• High integrity, sound judgment, and professionalism
• Ability to work on-site in Sarasota, Florida, five days per week