Resident Services Coordinator

Resident Services CoordinatorColony Club - Bedford, OH 44146OverviewPosition Type Full Time Category Admin - ClericalDescriptionWe are seeking a Resident Services Coordinator to join our maintenance team and support the overall resident experience within our community.Join a growing organization made up of dedicated, hardworking, and self-motivated professionals. As a successful and innovative company, we recognize that our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy solving problems, and are committed to delivering exceptional customer service, we encourage you to explore this exciting career opportunity with our team.Responsibilities include, but are not limited to the following:Provide accurate, valid, and complete information pertaining to all requests from the submittal process through the completionPrioritize and resolve maintenance issues in a timely and accurate fashionPlace service calls as required or directed by the managerMaintain broad knowledge of company processes, procedures, and policiesTrack and follow up on all outstanding work orders while providing exceptional customer serviceCoordinate maintenance requests for tenants.Prioritize schedules of maintenance staff.Utilize property management software system to log and track work order requests.Follow up with residents to ensure timely response and resolution of related issues.Scheduling vendors for unit turnsGathering bids from vendors for multifamily management for projects around the communityWalkthroughs of completed units to verify they are market-readyWalkthroughs of moved-out units to determine the work that needs to be completed by unit turn vendorsAny other duties as assigned by management.Qualifications:High School Diploma or equivalent education requiredQualified candidates must have a minimum of 1-2 years of experience in a customer service-oriented role and have a great phone personalityMust be proficient in Microsoft Office programs including Excel, Word, and OutlookCandidates should also be well organized and enjoy problem-solvingExperience and/or knowledge in Yardi is preferred but not required.Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.