Patient Access Representative Senior BWH

Patient Access Representative Senior BWH Responsibilities Ensuring that all necessary information is accurately collected and recorded. Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Supporting onboarding efforts of junior staff by mentoring, being a go-to for day‑to‑day questions, and training. Training and mentoring patient access representatives and serving as a go-to for day‑to‑day questions. Greeting patients and providing them with exceptional customer service and support. Scheduling appointments, pre-registering patients, and processing patient information accurately and efficiently. Responding to patient inquiries, resolving issues, and providing information about healthcare services and insurance coverage. Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations. Staying up to date on healthcare regulations and policies and applying them in daily operations. Education High School Diploma or Equivalent required. Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred. Experience 2-3 years of experience in a healthcare setting, with a focus on patient access and registration required. Knowledge, Skills and Abilities Knowledge of patient access procedures, healthcare regulations, and insurance coverage. Excellent customer service skills, including active listening, empathy, and effective communication. Ability to prioritize tasks, work independently, and manage multiple projects simultaneously. Proficiency in Microsoft Office and electronic medical record systems. The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Brigham and Women's Hospital