Patient Access Representative Senior BWH

Patient Access Representative Senior

The Patient Access Representative Senior will be responsible for ensuring that all necessary information is accurately collected and recorded. They will provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. They will support onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training. They will greet patients and provide them with exceptional customer service and support. They will schedule appointments, pre-register patients, and process patient information accurately and efficiently. They will respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage. They will ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations. They will stay up to date on healthcare regulations and policies and apply them in daily operations.

Qualifications

Education:

• High School Diploma or Equivalent required.
• Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred.

Experience:

• 2-3 years of experience in a healthcare setting, with a focus on patient access and registration required.

Knowledge, Skills and Abilities:

• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
• Proficiency in Microsoft Office and electronic medical record systems.

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: 75 Francis Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $22.22 - $31.71/Hourly

Grade: 4