Knowledge Management Sr Associate (Finance)

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Finance Knowledge Management Senior Associate is accountable for overseeing the management of Finance’s knowledge platforms, including SharePoint Online, SharePoint Modern, and ServiceNow. These platforms serve as highly visible resources across the entire enterprise. Responsibilities will involve contributing to the revamping of Finance’s intranet using SharePoint Modern, ensuring the accuracy of Finance information in ServiceNow's employee center, streamlining Finance content for internal Finance personnel, monitoring site usage, handling security and permissions requests, and proposing enhancements to improve the overall user experience. The Finance Knowledge Management Senior Associate will collaborate closely with the Finance Knowledge Management Executive Sponsor and various departments within the Finance organization to gain insights into their respective processes and policies. This collaborative effort will enable clear and accessible methods to effectively communicate Finance information. Additional tasks will encompass troubleshooting technical issues, refining content for better comprehension, and orchestrating and implementing project plans. This position will also offer support for enterprise knowledge management initiatives and activities, ongoing system maintenance, assistance with training, reporting, and facilitating operational adoption.

Responsibilities:

• Create, capture, organize, and evaluate knowledge assets for enterprise-wide utilization.

• Cultivate a robust culture of knowledge sharing within Finance and advocate for the implementation of KM initiatives.

• Ensure adherence to Enterprise KM governance, architectural guidelines, and established procedures.

• Collaborate with relevant stakeholders to review and revise content regularly, ensuring its continued relevance.

• Consult with relevant stakeholders to provide guidance on knowledge requests and projects.

• Monitor usage patterns, conduct thorough search, and other analytics reporting to facilitate informed decision-making.

• Maintain and update metadata as required to ensure accurate categorization and retrieval of information.

• Manage permissions and promptly address access requests to ensure secure and authorized access to knowledge resources.

• Timely resolution and escalation of technical issues in accordance with established protocols.

• Proficiently work with Finance web applications across SharePoint and ServiceNow environments.

• Proactively engaging with Finance stakeholders to gather insights and perspectives on ongoing changes.

• Efficiently oversee and manage a diverse array of knowledge management projects, ensuring streamlined coordination, effective communication, and timely delivery of key milestones.

• Process urgent requests promptly and navigate through approval procedures as needed.

• Utilize critical thinking to ensure content is in the right place according to type of content, audience, and purpose.

• Assist the Enterprise KM team in conducting annual quality assurance checks to ensure the sustained effectiveness of knowledge management strategies

Required Qualifications:

• Bachelor’s degree or equivalent experience

• 5-7 years of knowledge management and SharePoint

• Knowledge of SharePoint 2013—2019 or Office 365

• Advanced experience using Microsoft SharePoint Online (M365) classic and modern environments

• Intermediate experience using Microsoft Forms or equivalent

• Understands project lifecycles

• Strong organization and time management skills

• Ability to prioritize and manage multiple tasks

• Understands principles of knowledge management

• Can work in a matrix reporting structure

• Ability to think analytically to solve complex problems and issues required

• Strong communication and interpersonal skills

• Ability to stay calm under pressure required

• Ability to advocate and articulate KM best practices

Preferred Qualifications:

• Experience using Microsoft Visio

• Modern environment or related applications

• Knowledge of ServiceNow

• Working knowledge of core knowledge management principles and practices.

• Demonstrated accountability for sharing knowledge, standards, and best practices.

• Experience interpreting web and content analytics to assess usage and effectiveness.

• Proven ability to operate independently with minimal direction

• Strong attention to detail and follow‑through.

• Ability to translate functional and technical concepts into plain language.

• Strong facilitation and presentation skills.

• Demonstrated experience supporting or leading operational process improvement.

• Consistent ability to manage competing priorities and deadlines.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at .

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at View phone number on click.appcast.io or send us an email at View email address on click.appcast.io .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $77,700 - $128,200

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.