Medical Office Receptionist

Job Summary The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Location 100 Executive Park #103, Louisville, KY 40207 Compensation Starting at $20.25 hourly, plus quarterly bonus/incentive potential. Benefits Medical, dental, vision, AD&D, short-term and long-term disability, and life insurance 401(k) retirement savings with employer match Paid parental leave, paid time off, holiday pay Employee Assistance Program Duties & Responsibilities Operational Excellence : Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. Perform general office duties, maintain cleanliness and appeal, sort office mail, scan documents, e-faxes, shared office email, and office upkeep to ensure the practice runs smoothly and is prepared for patients and clinicians. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support : Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner. Provide support to patients with requests via phone, email, or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc. Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting. Handle urgent requests; triage patient issues and resolution, direct to correct departments or elevate for assistance. Collect all in‑person and telehealth co-payments and account balances at the time of service. Complete insurance eligibility verification and resolve any issues with patients. Clinician Support : Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians regarding any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice. Required Skills & Abilities Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using computer software applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Education & Experience High School diploma or equivalent required; associate's or bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or a similar role or setting preferred. Physical Requirements Employee is regularly required to sit, stand, bend, talk, and hear. Frequently required to walk and lift or move objects up to 25 pounds. Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Equal Opportunity Employer LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about diversity, equity and inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. #J-18808-Ljbffr BEHAVIORAL HEALTH PRACTICE SERVICES LLC.