Night Auditor - AT&T Hotel and Conference Center (FULL TIME)

Night Auditor

Flik Hospitality Group is hiring immediately for a full time Night Auditor position at AT&T Hotel and Conference Center located at 1900 University Avenue, Austin, TX 78705. This is a full time position with a night shift schedule. Previous front desk experience is preferred. Perks include discounted parking, cap metro card, and meals during shift. The fixed pay rate is $19.00 per hour.

Free meals, uniforms, and laundering service are available at select locations.

Job Summary:

Summary: Checks guests in and/or out of the hotel on the overnight shift. Resolves guest challenges throughout their stay. Promotes hotel services, amenities, and upsells products to the guests. Essential duties and responsibilities include:

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Performs the nightly audit process balancing all hotel transactions and rolling the property from one business day to the next.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages, and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Acts as Manager on Duty in absence of a manager.
• Performs other duties as assigned.

Associates at FLIK are offered many fantastic benefits including retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, voluntary benefits, including critical illness insurance, accident insurance, hospital indemnity insurance, legal services, and choice auto and home program. Full-time positions also offer medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs).

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.