Customer Travel Specialist II - Corporate (Las Vegas)

Las Vegas, NV, United States (Hybrid)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : “Create the Extraordinary" Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values : “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Travel Management Customer Travel Specialist II will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual guests, C.COM Bundle Solution, group bookings, hotel stays, ground transportation, celebrity and special events, and Cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, confidentiality, cost effectiveness and timeliness. A level 2 agent will support the Travel Management Supervisor in assisting others in the department as well as being the go-to knowledge and subject matter expert on all things travel. How You Will Create the Extraordinary Book customers through GDS and hotel systems through various inbound channels. Demonstrated knowledge of fare construction principles, exchange procedures and airline policies Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines. Have a broad understanding of NDC Content and how it impacts bookings and invoicing. Be a liaison with our third-party bundling/package solution. Be able to research anomalies in accounting both in mid and back office using, GDS, Trams, Grasp, Snowstorm Dashboard, Decision Source and other proprietary reporting software. (Knowledge can be learned on the job) Provide back up new user registration approvals for employee travel self-registration. Must be knowledgeable and up to speed on trends within the overall travel industry. Politely gives consistent, timely and accurate information and finds answer when unsure. Ensure proper alignment with all internal teams through proactive communication strategies. Update profiles in Sabre using native commands. Maintains confidentiality of sensitive information Other duties as assigned. What You Will Need Must be 21 years of age or older Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services GDS (Sabre preferred) or Airline software certifications strongly preferred High School Diploma required. Some college preferred.

ADDITIONAL REQUIREMENTS

Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously. Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office. Excellent interpersonal, team building and problem solving skills required. Must have excellent customer service skills. Must present a well-groomed professional appearance. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues. About Us At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Job Info Job Identification 88191 Job Category Call Center and Reservations Job Schedule Full time #J-18808-Ljbffr Caesars Entertainment