Network Operations Center Engineer SR (NOC) - Washington DC

All Native Group is looking to fill the position of Network Operations Center Engineer (NOC). Responsibilities Monitor the performance and capability of computer systems using diversified tools. Act as the focal point for all incoming tickets for voice, data and Wi‑Fi and triage the tickets before assigning to the appropriate group, if needed. Implement call blocks when required in Telewall, EC500 in the new system, or SBC block. Activate ports and validate port security on the OpenNet or ClassNet side. Monitor third‑party portals (Avaya and AT&T). Monitor voice (EMI), Opennet, and ClassNet networks through the monitoring tools (Neuralstar, LiveNX, etc.) and create tickets and assign to groups as needed. Watch ticket queues to meet SLA requirements set and enforced by the ticketing system. Determine the malfunctioning of hardware, software, and environmental alerts. Triage or troubleshoot issues within defined areas. Program phones as needed (system programmers) for all DoS work. Create trouble tickets with the carriers for circuit issues. Escalate outage information to ITOC front office and TWD government as needed. In response to incidents, track and document all defects and resolutions in detail. May be requested to participate in Proposal Support functions due to expertise. Competencies Willingness and ability to learn and retain information. Ability to work independently and in team environments. Good oral and written communication skills. Qualifications Experience: Minimum of one (1) year relevant experience. Education: Bachelor’s degree. Certifications: CompTIA A+, CompTIA Network+, CCNA (Cisco Certified Network Associate). Security Clearance: Must be a U.S. citizen and possess or be able to obtain/maintain a SECRET security clearance. Work Environment: Professional office setting with standard office equipment. Physical Demands: Able to conduct on‑site investigation of facilities, project sites, and building systems in a variety of climates. Work Schedule Full‑time, Monday through Friday, 6:00 a.m. to 5:00 p.m.; evening and weekend hours required as necessary. Travel Primarily local; approximately 10% travel and overnight may be expected. Additional Information Supervisory responsibility: None required for this position. #J-18808-Ljbffr VetJobs