Online Facilitator Support Specialist

Job Description

Job Description

Job Title:

Online Facilitator Support Specialist

Industry:

Education

Location (City, State):

Washington, DC (Primarily Remote)

Assignment Type:

Contract (Approximately July through Mid/Late November 2026)

Pay:

$25.00 - $27.00/hour (depending on experience)

Work Schedule:

Full-time, 40 hours per week. Typical hours are Monday through Friday, 8:00 AM–5:00 PM, with occasional schedule flexibility to accommodate collaboration with international teams. Overtime may be available with supervisor approval.

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of our client, a respected organization in the education industry dedicated to delivering high-quality professional learning programs. They are seeking a bilingual professional who enjoys coordinating programs, supporting stakeholders, and contributing to the success of virtual learning initiatives in a collaborative global environment.

Job Description:

The Online Facilitator Support Specialist plays an integral role in supporting the successful delivery of online professional development programs. This individual will coordinate facilitator activities, manage communications, assist with financial tracking, analyze program feedback, and collaborate with cross-functional teams to enhance the overall learning experience. The ideal candidate is highly organized, technology-savvy, and thrives in a fast-paced, service-oriented environment.

Key Responsibilities:

• Coordinate facilitator assignments to ensure virtual programs are fully staffed and ready for launch.
• Serve as a primary resource for facilitators by answering questions and providing ongoing support throughout program delivery.
• Prepare and maintain facilitator communications, reference materials, and process documentation.
• Monitor facilitator records, performance metrics, and quality standards to support successful program outcomes.
• Review participant and facilitator feedback to identify trends and recommend improvements to processes and systems.
• Assist with quality assurance activities before online courses begin.
• Support facilitator contract renewal activities and administrative processes.
• Track facilitator payments, reconcile financial information, and partner with finance to resolve payment-related issues.
• Respond to participant inquiries regarding workshop logistics, deadlines, and completion requirements.
• Coordinate educator training sessions, including scheduling, enrollment, facilitator assignments, and stakeholder communication.
• Partner with internal teams to improve workflows and enhance the online learning experience.

Qualifications:

• Bachelor's degree required.
• At least 4 years of experience in customer relationship management, program coordination, event management, or a related field.
• Experience working with a Learning Management System (LMS) is required.
• Familiarity with CRM and/or event management systems is preferred.
• Bilingual in English and Spanish is required.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Comfortable analyzing data and identifying opportunities for process improvements.
• Excellent communication and interpersonal skills.
• Demonstrated cultural awareness and the ability to work effectively with global teams.
• Proficiency with Microsoft Office and other business technology platforms.

Additional Details:

• Maternity leave coverage.
• Target start date: July 6, 2026.
• Contract expected to run through mid to late November 2026.
• One-round interview process with the hiring manager.
• Interviews will be scheduled on Wednesday.
• Applicants should include their availability to interview on Wednesday when applying.
• Primarily remote position; candidates must reside near Washington, DC for occasional onsite meetings.
• Full-time schedule of 40 hours per week.
• Overtime available with supervisor approval.

Perks:

• Primarily remote work environment.
• Opportunity to support impactful global education initiatives.
• Collaborative, international team environment.
• Exposure to online learning and professional development programs.
• Competitive hourly compensation and benefits eligibility.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.