Home Furnishings Advisor

Job Description

Job Description

Join Us Today:

If you are seeking a rewarding career with industry-leading benefits, professional growth opportunities, and a culture that values its people, we invite you to apply today. At FDE, we are committed to supporting our Team Members in becoming their best selves. This commitment is reflected in our competitive compensation, benefits, and development programs, as well as our vision of being the employer of choice in every community we serve. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.

About Us

Factory Direct Enterprises LLC is a leading licensee of Ashley, the number one selling furniture brand in the world and the top retailer of furniture and bedding in the United States.

Compensation and Benefits

We offer one of the most competitive compensation packages in the furniture industry:

• Commission-based salary ranging from $40,000 to $90,000 per year, based on performance

• Annual bonus structure tied to individual performance and company success

• Weekly commission and bonus opportunities on written sales

• Presidents and Premier Programs that offer additional weekly bonus incentives

• Paid, comprehensive two-week training through the Ashley Sales Academy

• 401(k) retirement plan with company match

• Paid time off, holiday pay, and your birthday off

• Medical, dental, and vision insurance starting as low as $25 per week

• Employee discounts on furniture and accessories

• Referral bonuses up to $1,000 for recommending successful candidates

• Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes

Our Culture and Team Member Programs:

FDE maintains a culture of recognition, service, and growth. We actively invest in the well-being of our team and welcome employee feedback through programs like Peakon Surveys. Our Ashley Cares initiatives support our employees and communities, including:

• Hope to Dream: A portion of mattress sales funds beds for children in need

• Give a Day: Paid volunteer day annually with an approved non-profit organization

• Corporate Chaplains: Confidential support for personal challenges such as grief, family needs, and stress

• Life Resources: Quarterly educational events focusing on financial literacy, health, and wellness

• Team Member Relief Fund: Financial assistance during unexpected life events

• SmartDollar: A free financial wellness platform to help manage budgets and plan for the future

Position Overview: Home Furnishings Advisor

The Home Furnishings Advisor is responsible for delivering a unique and personalized guest experience. You will act as a representative of our brand, guiding customers through their home furnishing journey. As a subject matter expert, you will leverage your product knowledge and customer service skills to drive sales and ensure customer satisfaction.

Key Responsibilities:

Sales and Customer Experience

• Sell a wide range of Ashley home furnishings, accessories, and warranties using the Ashley Sales Approach

• Welcome and engage with every guest professionally and attentively

• Deliver compelling product presentations and offer complete solutions including protection plans and financing

• Build and maintain customer relationships through proactive communication during and after the sales process

Post-Sales Administration

• Accurately complete post-sale documentation and ensure order details meet customer expectations

• Provide all necessary paperwork to the Customer Service Department

• Enter accurate customer information into the UPs system, including contact details for future follow-up

• Record advertising efforts and maintain a lead database using customer information forms

Showroom Presentation

• Support store appearance through regular floor recovery and adherence to safety and cleanliness standards

• Ensure every customer has a professional and welcoming in-store experience

Professional Development

• Use company-provided tools and training to enhance sales performance

• Stay informed about product updates and company initiatives

• Participate in sales meetings, training sessions, and one-on-one coaching

Performance Expectations:

You will be evaluated on a variety of key performance indicators including:

• Total sales volume and sales per guest

• Bedding sales, close rate, protection plan sales, and average transaction value

• Number of credit applications submitted

• Net gross margin and guest satisfaction (Net Promoter Score)

• Total Piece Exception Rate and related inventory accuracy metrics

Additional Duties:

• Assist with cashiering or merchandise tasks as needed

• Participate in inventory and other operational processes

• Travel to other store locations for training or meetings as required

Schedule Requirements:

• Must be available to work at least 40 hours per week, including weekends

• Additional hours may be required during holiday or peak seasons

• Regular attendance at the assigned store is required

• Two days off per week are scheduled except during holiday periods

Qualifications:

• Highly motivated with a positive attitude and strong interpersonal skills

• Previous sales experience is helpful but not required

• Comfortable in a performance-driven, customer-focused retail environment

• Strong attention to detail and commitment to delivering exceptional service

Job Type:

Full-time

Benefits:

Health insurance, dental insurance, vision insurance, life insurance, paid time off, 401(k) with employer match, employee discount