Lead Water Technician

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

We are seeking a Lead Restoration Technician at SERVPRO to oversee restoration projects, guide a small team of technicians, and ensure exceptional results in water mitigation and reconstruction. The ideal candidate is a proactive, hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and communicates effectively with clients and teammates.

Key Responsibilities

• Lead Mitigation Efforts :
  • Perform and oversee water extraction, drying, and mold remediation per IICRC S500 standards (e.g., Job #124 - residential kitchen flood).
  • Operate equipment (e.g., pumps, dehumidifiers, air movers) and take moisture readings.
  • Train and supervise 1-2 technicians on mitigation tasks, ensuring OSHA-compliant safety (e.g., PPE usage).
• Support Reconstruction :
  • Assist with minor reconstruction tasks (e.g., drywall cutting, framing prep) under the Reconstruction Project Manager.
• Photo Documentation :
  • Capture and upload 5-10 high-resolution photos per phase (before, during, after) to WorkCenter, labeled (e.g., “Job #124 - 7/16/2025 - Pre-mitigation, kitchen”).
  • Ensure photos meet SERVPRO and insurance audit standards.
• Dash and WorkCenter Workflows :
  • Receive work orders via Dash mobile app; update job status (e.g., “Extraction Complete”) in “Jobs” tab.
  • Log task notes and photos in WorkCenter > “Job #124” > “Notes” and “Photos” tabs.
• Client and Team Communication :
  • Interact with clients during site visits, providing updates and ensuring satisfaction (Hickory’s customer focus).
  • Coordinate with Office Manager, Mitigation Project Manager, Reconstruction Project Manager, and Estimator for seamless job execution.
• Emergency Response :
  • Participate in 24/7 on-call rotation for emergencies (e.g., storm damage), responding within 1 hour.
  • Document emergency work in WorkCenter with photos and notes.
• Compliance and Safety :
  • Adhere to SERVPRO Job File Audit Checklist.
  • Maintain accurate job file documentation (e.g., moisture logs, work authorizations).

Qualifications

• Experience and Skills :
  • 2+ years in restoration or construction (water mitigation experience preferred).
  • IICRC Water Restoration Technician (WRT) certification or willingness to obtain within 6 months (reimbursement provided).
  • Proficiency with restoration equipment (e.g., moisture meters, dehumidifiers).
  • Basic carpentry skills (e.g., drywall cutting) for reconstruction support.
  • Valid driver’s license and reliable transportation (company vehicle provided for work).