Full Time Field Service Technician

Overview Full Time Field Service Technician – Davenport, IA. Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Davenport, IA area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon). Compensation & Benefits Territory consists of 70+ kiosks. Hours per week around 40. Based on experience, typically $22-24 per hour. Company car provided along with cell-phone reimbursement and a corporate gas card for business miles. World Class Benefit plans include Health, Dental, Life, Short- and Long-term disability insurance as well as a 401k plan. Wellness Program Employee Stock Purchase Plan Vacation/Paid Time Off/Sick Days/Floating Holidays Essential Job Functions Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule). Perform on-call repairs or adjustments to the machine when the machine goes out of order. New kiosk installations or swaps of newer kiosks in the local area. Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues. Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession. Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience High School Diploma or GED Background in electromechanical repair and maintenance (preferred). Prior experience in retail merchandising, field operations and customer service (preferred). A minimum of 1-3 years of experience in a similar profile (preferred). Experience with tools and troubleshooting mechanical problems. Ability to read, write and speak fluent English to include technical “jargon”. Competencies – Knowledge, Skills, And Abilities Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook Ability to always represent Hillman professionally Ability to work weekends when required Operational Equipment Must have an excellent driving record with a valid driver’s license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates. Must have reliable transportation with automobile insurance (mileage reimbursement). Must have a reliable cell phone (reimbursed). Work Environment and Physical Demands Note: The text contains some sections describing work environment and physical requirements. The description has been reformatted into clear paragraphs and lists to improve readability and consistency with job descriptions. Travel is required daily; may involve driving up to 200 miles daily. Physical demands include medium lifting up to 30 lbs., with occasional pushing/pulling up to 100 lbs. The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. #J-18808-Ljbffr