Desktop Support Analyst

IT Support AnalystFocusing on providing technical assistance and resolving issues for users. Key aspects include:Core Responsibilities:Incident management and resolution within SLAs.Technical support for CSG desktops, applications, and hardware.Hardware and software configuration and deployment.User communication and documentation.Ticketing system management.Essential Skills:Strong communication and customer service skills.Problem-solving and analytical abilities.Knowledge of operating systems, Active Directory, and networking.Proficiency in Microsoft Office 365 and Google Workspace.Experience with Service Desk incident management tools.Experience with Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM.Qualifications:2-4 years of help desk or technical experience.2+ years of desk-side support experience.Relevant degree or equivalent experience.Ability to handle physical demands, including lifting up to 50 lbs.100% onsite.Responsibilities:Installation and Maintenance - Install, configure, and maintain servers, storage systems, network equipment, and other data center hardware.Monitoring and Troubleshooting: Monitor the performance of data center systems, identify and resolve technical issues, and ensure optimal uptime.Physical Infrastructure: Manage the physical infrastructure of the data center, including power, cooling, and cabling.Security: Implement and maintain security measures to protect data and systems from unauthorized access and threats.Documentation: Maintain accurate records of system configurations, changes, and troubleshooting procedures.Collaboration: Work with other IT staff, vendors, and contractors to ensure smooth operations.Staying Up-to-Date: Keep abreast of the latest technologies and best practices in data centre operations. Yochana