Help Desk Technician - Tier 3

$70k - $90k

Solvere One/HouseCall

Job Description

About the Company

Solvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.

Opening

Position Summary
We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.

Key Responsibilities

Act as the Tier 3 escalation point for the service desk
Support cloud, hybrid, and on-prem infrastructure environments
Lead troubleshooting across servers, networks, virtualization, and security
Update documentation and standard operating procedures, as needed
Mentor Tier 1 and Tier 2 engineers

Technical Requirements

5+ years in IT, with 3+ years in an MSP environment
Expertise in Microsoft 365, Azure AD, and Entra ID
Strong experience with Windows and Apple/macOS environments
Strong experience with PowerShell
Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos)
Experience with backup & disaster recovery solutions
Experience supporting hybrid and fully cloud-based organizations
Familiarity with RMM and PSA tools (ConnectWise preferred)

Preferred Qualifications

Certifications such as Security+ and/or Network+
AZ-100, AZ-700, AZ-900
Experience with Google Admin
Experience with virtualization platforms (VMware, Hyper-V)

Salary Range: $70,000 - $90,000 Salary/Year
Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.

“In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.”

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Vacancy posted 26 days ago

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