Customer Experience Manager

Job Description

Job Description

At The Synergy Company, we believe health is bigger than any one number, product, or moment in time. For over 35 years, we’ve built a reputation as a trusted leader in organic, herbal supplements—grounded in quality, integrity, and a genuine commitment to people, place, and planet.

We are looking for a Customer Experience Manager to help lead the next evolution of our customer experience. This is a hands-on, manager-level role focused on operational excellence, team development, and building new capabilities in education, product guidance, and customer success.

This role sits at the center of how customers experience our brand. While managing day-to-day operations, you will also help evolve the team beyond transactional support into a group of knowledgeable guides who can support customer health outcomes and strengthen long-term relationships.

We are looking for someone with a strong foundation in customer experience leadership, combined with experience in herbal, nutrition, dietetics, or supplement environments.

If you are a builder, a coach, and someone who takes ownership of both people and systems, this is an opportunity to shape something meaningful inside a purpose-driven company. We value connection and support for our distributed team. This role offers opportunities for meaningful impact and collaboration.

To apply, please submit your resume and a brief note on why you are drawn to this role at Synergy via our online portal at We look forward to learning how your experience can help shape exceptional customer experiences.