Field Account Representative, Customer Support, Nashville TN at McKesson in Nashville, Tennessee

Health Systems, Field Account Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Preferred candidates must currently reside within 1 hour of downtown Nashville, TN. South of downtown Nashville is best to effectively support local customer sites. This is essential to ensure timely, in-person service and responsiveness to customer needs. Relocation is not provided for this role.

The Health Systems Field Account Representative serves as the face of McKesson at assigned customer locations. This is not a sales role-it is a hands-on, field-based customer support position focused on delivering exceptional service, ensuring operational excellence, and supporting customers throughout onboarding and day-to-day account needs. This individual will work closely with new and existing customers to ensure a seamless experience, including being on-site for shipments, assisting with onboarding, troubleshooting issues, and ensuring timely follow-up on all customer needs. Success in this role requires a strong sense of urgency, accountability, and professionalism, particularly when resolving challenges in real-time with customers.

Work Environment & Travel

• Field-based role with frequent local travel (3-4 days per week)
• Travel primarily within assigned territory; minimal overnight travel
• Significant time spent driving and at customer locations
• Home office when not in the field

Compensation:

• Base: $73,000
• Annual Incentive 5%: $3,650
• Total Target: $76,650
• Auto Program: Company Vehicle or Monthly Allowance of $668
• Additional Benefits Include: 16 Days PTO, 12 Paid Holidays, Company Matched 401K, Health Benefits available the 1st of the month after starting

Key Responsibilities

• Customer-Facing Field Support
• Serve as the primary on-site representative for McKesson at customer locations
• Build strong, professional relationships as a trusted partner and problem solver
• Maintain composure and professionalism when addressing customer concerns or service issues
• Onboarding & Implementation
• Support new customer onboarding, including:
• Assisting with initial setup and ordering processes
• Being physically present during early shipments and go-live activities
• May assist with unboxing and basic setup of equipment/supplies when needed to ensure a smooth start
• Shipment Oversight & Issue Resolution
• Be on-site to oversee shipment arrivals and validate order accuracy
• Identify and resolve discrepancies, including:
• Missing items
• Damaged shipments
• Backorders
• Act as liaison between customer and warehouse/logistics teams to track and resolve issues quickly
• Account Management & Service Execution
• Execute service visits at assigned health system customer locations
• Reinforce the McKesson value proposition to local stakeholders
• Support implementation of contract expectations, account plans, and customer-specific strategies
• Drive customer satisfaction through:
• Service level performance
• Responsiveness
• Reliability and follow-through
• Product & Utilization Support
• Introduce new products as driven by formulary changes and product conversions
• Educate customer staff on ordering systems and product usage
• Support alignment to formulary adherence and utilization goals
• Operational Excellence
• Demonstrate a high sense of urgency:
• Rapid follow-up on customer requests
• Proactive communication on delays or issues
• Collaborate cross-functionally with internal teams, including:
• Warehouse/logistics
• Sales leadership
• Field Vice President

Minimum Requirements

• Bachelor's degree or equivalent experience preferred
• Minimum 2+ years of relevant experience (customer-facing, operations, or field support)
• Valid Diver's License: 7 year Motor Vehicle Report completed during pre-employment

Critical Preferred Skills

• 2+ years of customer facing, operations, or field support
• Proven successful in providing a hands-on, solution-oriented approach
• Ability to remain professional and composed in high-pressure situations
• Demonstrated urgency and responsiveness-understands that follow-up must be timely and proactive
• Excellent communication and relationship-building skills
• Ability to problem solve in real time, often on-site with customers
• Comfortable working independently in a field-based environment
• Strong organizational skills with attention to detail
• Proficiency in MS Office and familiarity with ordering/technology systems

Additional Preferred Qualifications

• Experience in medical, healthcare, or distribution environments
• Familiarity with supply chain, logistics, or inventory processes
• Experience supporting customer onboarding or implementation activities

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io.