Senior Service Coordinator-HVAC

Senior Service Coordinator – Job Description We are a commercial mechanical contractor seeking a Senior Service Coordinator to support daily operations of the Service Department. The role involves customer communication, technician dispatch coordination, and billing support. Job Details Salary: $70,000 – $95,000 per year. Responsibilities Coordinate incoming service requests and respond to customer calls and emails in a professional and timely manner. Maintain clear communication with customers regarding service status, scheduling updates, technician arrival windows, and job progress. Serve as a central point of communication between customers, technicians, and service leadership. Dispatch technicians for service calls based on direction from service leadership and operational priorities. Coordinate planned maintenance and service calls with assigned technicians and customers. Review open and completed work orders for accuracy, completeness, and proper documentation. Follow up on labor, notes, materials, and required information needed to support billing. Maintain accurate records within service software and internal tracking systems. Support reporting, documentation, and workflow tracking related to service activity. Qualifications High school diploma or equivalent required. Prior experience in service coordination, dispatching, scheduling, billing, or administrative support preferred. Experience in construction, mechanical, HVAC, plumbing, or service operations environment strongly preferred. Strong verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple tasks and shifting priorities with urgency and professionalism. Proficient in Microsoft Office and service management or ERP software, preferably BuildOps. Benefits PTO Paid holidays Other benefits available Equal Opportunity Employment Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. Jobot’s policy is to comply with all applicable federal, state and local laws regarding consideration of unemployment status and criminal background checks. #J-18808-Ljbffr Jobot