Senior Director of Operations

Salary: $145,000–$165,000 + Annual Performance Bonus Build the Future of Resident Resident is a boutique luxury real estate brokerage built on the belief that exceptional service, thoughtful innovation, and strong relationships are the foundation of every great business. In just over a year since launching Resident, we've expanded into Napa Valley, grown our team, and continued investing in the people and infrastructure that will support what's next. We're looking for a Head of Operations to partner closely with our ownership team and senior leadership as we continue to scale. This isn't a role focused on simply keeping the lights on. It's an opportunity to influence how Resident operates for years to come. You'll lead our operations team, strengthen internal systems, drive key initiatives, and create the structure that allows our people to do their best work. If you're energized by solving complex problems, building efficient organizations, and leading with both accountability and empathy, we'd love to meet you. What You'll Do As Head of Operations, you'll oversee the day-to-day operations of Resident while driving strategic initiatives across the business. Your responsibilities will include: Lead and develop our operations team while fostering a culture of accountability, collaboration, and continuous improvement. Design and improve systems, workflows, and standard operating procedures that support a growing organization. Lead cross-functional projects from planning through execution, ensuring priorities stay aligned and initiatives move forward. Oversee onboarding and training to create a consistent experience for new team members. Partner with leadership, finance, marketing, technology partners, and vendors to support company objectives. Identify operational challenges and implement thoughtful, practical solutions. Strengthen communication, organization, and collaboration across departments. This role touches nearly every part of the company and will play an important role in our continued success. Who You Are You enjoy bringing clarity to complexity. You naturally see opportunities to improve the way things work. You're equally comfortable coaching a team member, refining a workflow, managing a project, or solving a problem no one else has been able to untangle. You think strategically but aren't afraid to roll up your sleeves when needed. Most importantly, you take ownership. You identify opportunities, develop solutions, and follow through. You care as much about people as you do about process because you understand that great operations create great organizations. Qualifications We're looking for someone who has: 5+ years of operations leadership experience in a fast-paced, growing organization. Experience leading and developing high-performing teams. A proven track record of improving systems and operational efficiency. Strong project management and organizational skills. Excellent communication and relationship-building abilities. The ability to manage multiple priorities with confidence and attention to detail. A proactive, solutions-oriented mindset. Real estate experience is not required. This position is based in our Los Angeles office and is primarily in person. We believe the best collaboration happens when we're working closely together, particularly during periods of growth. After onboarding, we offer additional flexibility through a hybrid work schedule. $145,000–$165,000 annual salary Annual performance bonus 401(k) Three (3) weeks of paid time off, accrued over the first 12 months (eligible for use after 90 days) Eleven (11) paid federal holidays Paid birthday off Three Summer Fridays (one each in July, August, and September) Company-provided laptop and technology Mileage reimbursement for approved business travel Cell phone stipend (where applicable) Why Resident? We're intentional about the kind of company we're building. We believe exceptional businesses are built through thoughtful leadership, accountability, and operational excellence—not constant urgency. We work hard, hold ourselves to a high standard, and care deeply about the quality of what we deliver, while also believing our team should have fulfilling lives outside of work. Our goal isn't to create a culture where long hours are worn as a badge of honor. It's to build a team of talented, accountable people who support one another, enjoy what they do, and have the opportunity to thrive both professionally and personally. If you're looking for a leadership role with real ownership, close partnership with company leadership, and the opportunity to make a lasting impact on a growing business, we'd love to hear from you. #J-18808-Ljbffr