Developer Success Engineer

About the Role: the company is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on the company. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each. These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. In doing so, they strengthen the company’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience. What You Will Do: Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on the company Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations Identify and unblock opportunities for customer growth and expansion Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers Partner with Sales, Support, and Product teams to upscale complex issues, close feedback loops, and influence product improvements Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale About You: 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role Strong knowledge of Next.js, React, and modern web performance best practices Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations. Must have used the company or Next.js, or a comparable platform. Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources. Bonus If You: Have contributed to open-source projects, technical documentation, or developer advocacy initiatives Bring experience in incident management, debugging serverless functions, or optimizing frontend performance Are comfortable working in a fast-paced, global, remote-friendly environment Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $138,000 - $206,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. the company is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. the company encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. #J-18808-Ljbffr