Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Forward-thinking B2B SaaS / CRM technology organization
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is in search of a Vice President of Customer Success to take on a pivotal role in overseeing the full post-sale customer lifecycle. The successful candidate will be responsible for leading the implementation, enablement, support, retention, and expansion efforts for mid-market and enterprise customers. This includes owning and scaling the end-to-end customer success strategy, driving adoption, and ensuring high levels of customer satisfaction. The role also involves leading cross-functional partnerships with sales, product, and engineering teams, as well as establishing and monitoring customer health metrics and KPIs. Applicants for the Vice President of Customer Success position at the company should have a minimum of 8 years' leadership experience in customer success within the B2B SaaS sector. A strong background in Salesforce or a similar CRM platform is essential, as is a proven track record of improving customer retention and driving expansion revenue. The role requires excellent executive communication and operational leadership skills, as the VP will be expected to serve as an executive sponsor for key enterprise accounts and lead customer success, implementation, and support teams. The ideal candidate will be a strategic thinker, capable of developing and executing customer success strategies that align with the company's overall business objectives.
Functions
- General Management
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Success in San Francisco, CA vacancy
- ...About the teamThe Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention...SuggestedWork from home
$212.7k - $374.4k
...VP Of Technology Sourcing & Procurement Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing...SuggestedContract workWork experience placementSalesforce
San Francisco, CA4 days ago- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-5...Suggested
Confidential
San Francisco, CA3 days ago - ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...Suggested
- ...Vice President of Customer Success About the Company A hyper-growth startup helping professional services clients improve AI-driven marketing and retention. Industry Computer Software Type Privately Held About the Role The Company is in search...Suggested
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...Remote work
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...
- ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President...
$275k - $300k
The Go-To-Market (GTM) Operations team is the central nervous system of the GTM org, which includes Sales, Marketing, Customer Success, Professional Services, Support, and Partnerships. This team is responsible for annual planning, process rationalization, insights, systems...- Responsibilities The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high...
$154.05k - $278.45k
...Enterprise, Summit (Named Accounts) Job Category Sales About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of...Work experience placement- Asana is seeking a senior leader to head Digital & Scaled Customer Success, designing automated, data‑driven programs to retain and grow large groups of smaller customers. You will implement AI‑powered engagement plays and lead a cross‑functional team across Product, Marketing...
- Miro seeks a strategic Global Customer Success Leader to build, coach, and lead an enterprise CS organization across the Americas and APAC. You will partner with regional Sales, Professional Services, and cross-functional leaders to drive regional strategy, establish executive...
- Miro is seeking a strategic Global Customer Success Leader to build and coach a top-tier CS team across the Americas and Japan/APAC. You will partner with Sales, Professional Services and cross-functional leaders to drive adoption, retention and expansion for Enterprise...
- Skip to content Exciting opportunity for an experienced Customer Success leader to join a fast growing Mobile AdTech business as they continue to scale their global commercial organisation. The Company Fast growing AI driven Mobile AdTech business Proprietary programmatic...
- RZR Global Inc. is seeking a Global VP/Head of Customer Success to lead revenue protection and client expansion strategies. You will oversee Growth and Account Management teams globally, ensuring operational excellence and strategic growth with a commitment to net revenue...
- Arine, a healthcare technology company based in San Francisco, seeks a transformational Vice President, Head of Customer Success to architect and lead a world‑class client organization. This role drives retention, expansion, and client advocacy across health plans, PBMs...
- Salesforce in San Francisco is seeking a dynamic Vice President, Customer Success to lead a high-performing CS organization within the Life Sciences portfolio. You will coach, scale, and align Enterprise CSMs with strategic goals, driving adoption, retention, and ROI through...
- Ambient.ai is seeking a VP of Revenue Operations to architect a scalable revenue engine across Sales, Marketing, and Customer Success. This role, reporting to the CEO, involves setting strategy and building the team as the company grows. Ideal candidates will have 10-1...
- Cursor is looking for a Regional Vice President, Customer Success to build and lead a regional leadership team within AMER, shaping the post-sale experience for strategic and geo enterprise accounts. You will develop Directors and ADM leaders, drive retention and expansion...
$271k - $366k
...leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites... ...and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s...Contract work- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
- ...We are seeking an experienced Vice President to join our industry-leading Leveraged Finance team. As a Vice President in Leveraged Finance... ...bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value...
$259.93k - $351.67k
...and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll,... ...our teams to work at the highest levels possible.SummaryThe Vice President, Growth - Personal Lines reports to the SVP, Growth - Personal...Full timeLocal areaImmediate startFlexible hours$89.3k - $140k
...REQUISITIONBusiness Development Vice PresidentLOCATIONCA SAN... ...DESCRIPTIONThe Business Development Vice President (BD VP) will be based in... ..., the BD VP oversees the customer life cycle and ensures organizational... ...75 years, our history of success and strong client...Full timeTemporary workLocal areaWorldwideFlexible hours$200k - $250k
...This role represents a unique opportunity to define and scale what could become a standard employee benefit over the next decade.Successful candidate will serve as an entrepreneurial builder within a well-established organization, owning the end-to-end strategy, product...Full timeWork at officeRemote work$200k - $235k
...our clients, our company, and our employees. Your leadership will empower teams to thrive, driving innovation, collaboration, and success.What your day-to-day will look like:Lead and oversee the execution of strategic projects, ensuring the highest levels of quality and...Full timeWork at officeLocal area$297k
...Vice President, Global Brand Experience Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger... ...visual merchandising strategies and guidelines.Demonstrated success elevating brand perception and improving store productivity...Full timeWork at office3 days per week$261k
...Strategic Partnerships, Vice PresidentThe Opportunity:The Strategic Partnerships Vice President will lead Booz Allen’s enterprise partnership strategy and partnership... ...required to work in person at a Booz Allen or customer facility.Hybrid: If this position is listed as...Full timeContract workPart timeWork at officeLocal areaRemote work$284.4k - $423.48k
...OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign... ...and contract lifecycle management (CLM).What you'll doAs the Vice President of Sales Strategy & Operations, you will serve as the...Contract workWork at officeLocal areaRemote work2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Success. Be the first to apply!
Related searches
- vice president information technology San Francisco, CA
- vice president real estate development San Francisco, CA
- vice president research San Francisco, CA
- vp hr San Francisco, CA
- vice president healthcare San Francisco, CA
- vice president product development San Francisco, CA
- vp internal audit San Francisco, CA
- vice president business solutions San Francisco, CA
- vice-president human resources San Francisco, CA
- vice president shared services San Francisco, CA