Operations Manager

Manager, Operations - San Diego Information Resource Center Join to apply for the Manager, Operations - San Diego Information Resource Center role at Blue Shield of California About the role The Information Resource Center (IRC) Manager is responsible for managing the Blue Shield Promise Health Plan Information Resource Center (IRC). The center connects members from both Blue Shield Promise and the San Diego community to resources and personalized services that foster community connections, address social needs, and keep people active, healthy and informed. The IRC Manager will report to the Senior Manager of Operations. In this role you will manage the IRC Representatives and Community Health Advocate (CHA) assigned to the IRC. You will provide leadership and oversight of the team’s roles and responsibilities such as providing care coordination for Blue Shield Promise members, participating in community events, and offering access to care and support services during field visits and at the IRC. In addition, you will work collaboratively with other leaders to manage the day‑to‑day operations and management of the IRC. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high‑performing teams, getting results the right way, and fostering continuous learning. Responsibilities Be responsible for a singular team, department, or functional area; scope of oversight includes planning, cost management and methods Direct and control the activities of one or more smaller/less complex department(s) or functional area(s) through subordinate supervisors/team leads Provide developmental and training opportunities for team members Establish operational objectives for department or functional area and participate with other managers to establish group objectives, specifically the Los Angeles IRC Manager Establish and manage CHA care coordination efforts to support individual members needs through collaboration with internal departments, program referrals, information sharing and community resources Develop, implement, and evaluate care navigation, quality and cost of health care improvement programs Produce key performance indicators dashboards tracking progress on key objectives Oversee improvements to processes, policies and procedures that facilitate achievement of key objectives Develop standard operating manual, capturing policies, procedures and best practices for the IRC Team Responsible for the daily operations of the IRC Team including staffing, work schedules, assignments, efficient workflow, and performance Train and monitor the IRC Team’s daily productivity, performance, and documentation in the care management system Communicate with parties within and outside of the operational team, which may include but are not limited to community based organizations, external customers, and/or vendors Qualifications Requires a bachelor’s degree or equivalent experience Requires at least 7 years of prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager Requires at least 5 years of Medi-Cal managed care experience Requires at least 3 years of experience developing, implementing, and evaluating care navigation, quality and cost of health care improvement programs Must have excellent oral and written communication skills with the ability to influence cross‑functional teams, including interfacing with key internal and external stakeholders, health plan members, providers and the general public Must be a strong team player, action and solution oriented and have a sense of urgency to achieve goals Bilingual Spanish speaking, reading, and writing preferred Project management experience a plus About Blue Shield of California As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. Our Values Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we’re going to do and by acknowledging and correcting where we fall short. Human. We strive to listen and communicate effectively, showing empathy by understanding others’ perspectives. Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. Our Workplace Model At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in‑person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce. Two Ways of Working Hybrid (Default): Work from a business unit‑approved office at least two (2) times per month (for roles below Director‑level) or once per week (for Director‑level roles and above). Exceptions: Member‑facing and approved out‑of‑state roles remain remote. Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits. For employees with medical conditions that may impact their ability to work in‑office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well‑being. On‑Site: Work from a business unit‑approved office an average of four (4) or more days a week. Physical Requirements Office Environment – roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day. Please click here for further physical requirement detail. Equal Employment Opportunity External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. #J-18808-Ljbffr