Revenue Cycle Specialist-HYBRID

Job Description Job Description Revenue Cycle Specialist Join the First Choice Dental Team Help Keep Smiles Moving — Behind the Scenes At First Choice Dental, we know incredible patient experiences don't just happen chairside — they happen because of the talented people working behind the scenes to keep everything running smoothly. We're looking for a sharp, motivated, and detail-loving Revenue Cycle Specialist who thrives in a fast-paced environment and wants to make a real impact. If you love solving problems, navigating insurance challenges, improving processes, and being part of a high-energy team culture — this could be the perfect fit for you. What You'll Do You'll play a key role in keeping our revenue cycle healthy and our clinics financially successful by managing insurance claims, resolving billing issues, supporting collections efforts, and helping deliver a seamless patient financial experience. Your Day-to-Day May Include: * Submitting and tracking dental insurance claims * Provide timely responses to department tickets (via Zendesk portal) * Investigating denied or unpaid claims and resolving issues quickly * Posting insurance and patient payments accurately * Managing accounts receivable follow-up and aging reports * Communicating with insurance carriers and clinic teams * Assisting patients with billing questions and payment solutions * Helping improve workflows and revenue cycle efficiency * Supporting a positive, collaborative, and solutions-focused culture What We're Looking For * Love organization, accuracy, and problem-solving * Thrive in fast-paced environments where no two days are the same * Enjoy digging into insurance and billing details * Have strong communication skills and confidence handling financial conversations * Take ownership of your work and care about results * Want to grow your career with a company that's growing too Qualifications * 1+ years of experience in dental billing, healthcare billing, or revenue cycle management (preferred) * Knowledge of dental insurance, claims processing, EOBs, and billing workflows * Experience using practice management or billing systems * Strong attention to detail and time management skills * DSO or multi-location healthcare experience preferred * Dentrix Enterprise or Ascend is a plus Why You'll Love Working Here * Growth opportunities in a rapidly expanding organization * Supportive and collaborative team culture * Competitive compensation and benefits * Leadership that values your ideas and contributions * A company that invests in its people, development, and success Physical Requirements * Ability to sit and work at a computer for extended periods * Ability to communicate effectively via phone, email, and video meetings * Occasionally lift or move items up to 15 pounds Ready to Join Us? If you're looking for more than "just a billing job" and want to be part of a team that values culture, growth, and excellence — we'd love to meet you. Apply today and help us create exceptional experiences for both our patients and our teams.