Front Office Coordinator - Mission

Job Description

Job Description

About Company:

We are an outpatient orthopedic physical therapy center dedicated to helping patients of all ages, from 4 to 99 years old, with musculoskeletal dysfunctions and pain.  Our focus is on exceptional patient care and customer service. We believe that our staff are our greatest assets and key to our success. We offer competitive benefits and foster an environment where everyone works hard and is motivated to achieve set goals.  We are proud to provide opportunities for career advancement and professional growth within our center.

 

Please visit our website:  

About the Role:

The Front Office Coordinator plays a pivotal role in ensuring the smooth and efficient operation of the front office within our organization. This position serves as the first point of contact for patients, providing exceptional customer service and managing communications with professionalism and warmth. The coordinator is responsible for organizing daily front desk activities, coordinating appointments, and supporting administrative functions to enhance overall office productivity. By maintaining a welcoming and organized environment, the Front Office Coordinator contributes significantly to the positive image and operational success of the company. This role requires a proactive individual who can multitask effectively while maintaining attention to detail and fostering a collaborative workplace atmosphere.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in a front office, receptionist, or administrative support role.
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously while maintaining a professional demeanor.

Preferred Qualifications:

• Experience working in a corporate or mission-driven environment.
• Additional language skills beyond English..

Responsibilities:

• Greet and assist patients promptly and courteously, ensuring a positive first impression of the organization.
• Manage incoming calls, emails, and correspondence, directing them to the appropriate departments or personnel efficiently.
• Schedule and coordinate appointments.
• Maintain and update patient records.
• Collaborate with various departments to support office operations.
• Ensure tasks and assignments assigned are completed.

Monday through Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 2:00 PM