Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Specialist – Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They promptly resolve customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of products and the store. Their goal is to achieve excellent customer service while consistently meeting sales goals. Locations #1018 – 6100 W VERNOR HWY, DETROIT MI 48209 2062 #7650 – 2690 E JEFFERSON AVE, DETROIT MI 48207 4138 Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately in accordance with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks and assist in making deliveries, as needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Qualifications Minimum Requirements: Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able to read, write, comprehend, and communicate in English. Must be able to read, write, comprehend, and communicate in Spanish. Must have a valid, unrestricted Driver’s License. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal. If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position. Preferred Qualifications: Have at least a High School diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint-related products. Have previous work experience operating tinting and mixing equipment. Compensation The wage range for this role is based on skill set, experience, training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is accurate as of the date of this posting, and the company reserves the right to modify it at any time. EEO & Other Information Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws. Applicants should not share any sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr