Sales Support Coordinator
Meet Greater Reading
Sales Support Coordinator
The Sales Support Coordinator is responsible for supporting and assisting the outside sales team in a designated region/territory. The Sales Support Coordinator is responsible for providing sales support as well as maintaining and updating CRM sales related information including samples, opportunities, product variance comments, forecast notes, marketing intelligence, and call summaries. The Sales Support Coordinator will also interact with customers. The main focus is to assist the sales team so they can spend more time in front of customers.
Sales Support Process sample requests Follows up on samples / backorders Assists with next steps and action items as required by the business Develops working knowledge of the top customers for each salesperson and assist the sales team in further development of those accounts Assists with customer requests / documents Along with additional support as per business requirements Data Management, Reporting, and Analysis Assists in tracking KPI's for Account Managers as determined by the Sales Managers Assists in keeping Opportunities updated in CRM Assists in tracking Special Pricing Requests (SPR) business pull through Helps track and assists with the execution of sales growth plans Assists with Gross Profit (GP) percentage tracking and in the proactive correction of declining profits where possible (i.e., identifies and makes sales team aware of trends) Assists / maintain changes needed for Account Segmentation review and Industry changes spreadsheet Develops working knowledge of the top customers for each salesperson and assist the sales team in further development of those accounts Assists with customer requests / documents Along with additional support as per business requirements
Education and Experience: Bachelor's degree preferred, or 5 years + of relevant experience in customer service Computer Skills Database software Learn ERP System Spreadsheet software Word Processing software SalesForce Experience is an asset
Our Offer We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential. Individual development, on-the-job training, and development programs designed to help our employees grow in their careers. Paid parental leave Education assistance program Employee assistance program Various healthcare plan options as well as 401(k)
$12 per hour
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