Body Shop Manager

Job Description

Job Description

Body Shop Manager
Holland, MI

Quick Snapshot
Job Type: Full-time
Schedule: Monday – Friday ( 8AM-5PM)
Benefits: Medical, Dental, Vision, and 401(k)

About Barber Ford
Barber Ford is a cornerstone of the Holland, MI community, dedicated to providing a high-quality automotive experience rooted in West Michigan values. We pride ourselves on building long-term relationships with our guests and providing a stable, professional home for our employees. We are currently looking for a motivated professional to step into a Body Shop Manager role to ensure our high standards of accuracy and efficiency are met every day.

Job Description
Barber Ford is seeking an experienced Body Shop Manager to join our team in Holland. This is a critical role that oversees all daily operations of the department. This position is responsible for driving departmental profitability, managing production workflow while ensuring the highest standards of repair quality,  maintaining excellent customer service standards and leading a team of administrative, technicians, and painters.

The ideal candidate has a solid foundation and deep understanding of automotive body collision repair, estimating and insurance, financial & business acumen, compliance and overall dealership operations.

Job Type
Full-time

Schedule
Monday through Friday (Thursday 8AM-5PM)

No Saturday and Sundays.

Responsibilities

  Operations & Production: Manage the repair schedule, ensuring vehicles are completed efficiently while minimizing cycle times and comebacks.
Estimating & Insurance: Create accurate repair estimates and coordinate directly with insurance adjusters and financial services to process claims and secure supplements.
Leadership: Recruit, train, and manage the performance of administrative staff, body technicians and painters.

Customer Service: Build and maintain relationships with customers, handle complaints, and ensure high quality levels of vehicle repair & restoration and satisfaction according to Barber Ford and OEM standards.
Communication: Act as the primary liaison between customers, insurance companies, and repair technicians.

Compliance: Maintain in-depth knowledge of workplace safety regulations, adhering to company PPE standards, EPA and state environmental laws for hazardous waste, maintaining OEM (Original Equipment Manufacturer) repair standards, and accurately documenting all insurance and billing records.

Qualifications
Experience: Prior experience in an automotive collision management position with in-depth industry knowledge, technical proficiency and completion of industry related certifications. I-CAR (Inter-Industry Conference and Auto Collision Repair), ASE (National Institute for Automotive Service Excellence), OEM (Original Equipment Manufacturer).

Leadership Skills: Experience leading a collision repair team, optimizing workflow efficiency and ensuring high quality standards. Must possess the ability to motivate team, set performance and productivity standards,  communicate effectively and make strategic decisions while in alignment daily with the Barber Ford Core Values:

The Barber Ford Purpose

Drive Happiness for employees and customers

The Barber Ford Core Values

Responsible Financial Success

Giving Back

Value & Respect

Personal Growth

Actively Engaged

Positive Thinking

Technical Skills: Proficiency and understanding of automotive systems, structural/nonstructural repairs, paint finishes, and DRP (Direct Repair Program). Knowledge of dealership estimating software and advanced vehicle materials and ADAS (Advanced Driver Assistance Systems). Tekion experience a plus.
Attention to Detail: High organizational and effective communication skills, attention to detail, accurately manage documentation and adhere to strict deadlines.

Communication: Strong verbal and written skills to interact with technicians, insurance adjusters, and customers.

Reliability and a strong professional work ethic.

Why Join Barber Ford
Leadership Opportunity :Step into a role where you can influence the team.
Steady Workload: Our strong reputation in Holland ensures a consistent, high-volume
environment.
Professional Growth: We invest in our team by paying for ongoing factory training and
certifications.
Community Culture: Join a dealership where you are treated with respect and your
contributions truly matter.

Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Paid Holidays
Employee vehicle purchase and service discounts

Equal Opportunity Employer Statement
Barber Ford is committed to providing equal employment opportunities to all employees and
applicants for employment. We do not tolerate discrimination or harassment of any kind based
on any protected characteristic as defined by federal, state, or local law