Service Advisor

Job Description

Job Description

Overview

Amerit Fleet Solutions , one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Service Advisor to support strategic accounts and join our growing team! The Service Advisor position will maintain the Company fleet for maximum equipment life and minimal downtime. Coordinate, prioritize and schedule fleet repairs and inform customers of the progress of the work.

Compensation: $29/hr - $33/hr paid weekly

Schedule: Monday - Friday 7:00 am - 3:30 pm

Location : Charlotte, NC Office

TEMP ROLE - 3 Month Contract

The benefits of belonging – what’s in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion
• Wellness and fitness programs through our providers

What the role looks like:

• Determine the scope of the repair or maintenance work needed to be done.
• Manage various internal and external third-party software to update the status of the vehicles.
• Obtain information from the technician for parts needed and contact central purchasing to order parts.
• Manage all parts that are on order and update ETA’s so jobs can be scheduled for repair.
• Communicate work orders with client and observe workflow progress to ensure work is completed to specified requirements in a timely manner with the technicians and the fleet manager.
• Schedule planned maintenance events with the client in advance
• Manage RO lifecycle to ensure timely and accurate completion and billing
• Identify units out of service and collaborate with Fleet Manger to expedite repairs
• Answer customer escalations regarding expected maintenance service completion

Key Competencies and Minimum Education:

• Minimum of 3 years of automotive / technical experience
• Prior technician/mechanic experience is preferred
• Familiarity with key vehicle parts
• Dealership service advisor experience preferred.
• Ability to update and interact in fleet systems.
• Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Ability to follow instructions and complete required training
• Strong computer skills/phone/customer service/leadership and interpersonal skills
• Must be able to read and create spread sheets.
• Must be multi-tasked oriented.

* This role may support multiple sites and travel between locations may be needed.

Responsibilities

INDHB