Service Advisor

**Job Title: Experienced Service Advisor** **Location:** Charlotte, NC **Company:** Independence Mazda **Job Type:** Full-Time **Company Overview:** Independence Mazda is a leading automotive service provider dedicated to delivering exceptional customer experiences and high-quality vehicle maintenance and repair services. We are looking for an Experienced Service Advisor to join our dynamic team and contribute to our commitment to excellence. **Job Description:** As an Experienced Service Advisor, you will serve as the primary point of contact for our customers, ensuring their service experience is seamless and satisfactory. You will leverage your industry knowledge and customer service skills to manage client relationships, recommend services, and coordinate repairs effectively. Your role is instrumental in driving customer satisfaction, maximizing service department efficiency, and ultimately contributing to the success of our dealership. **Key Responsibilities:** Greet customers promptly and in a friendly manner, assessing their needs concerning vehicle maintenance and repairs. Interpret and explain service recommendations and repair requirements to customers in a clear and understandable manner. Create and manage service order entries, ensuring accurate details of repairs and services required. Develop strong relationships with customers, gaining their trust and fostering loyalty. Maintain thorough knowledge of the latest automotive technology, dealership offerings, and industry trends. Coordinate with technicians to diagnose issues and recommend appropriate repairs and maintenance. Follow up with customers post-service to ensure satisfaction and address any concerns. Handle customer inquiries and complaints professionally, resolving issues to enhance overall satisfaction. Monitor service department performance metrics and work to improve efficiency and profitability. Assist in training and mentoring junior service advisors as needed. **Qualifications:** High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred. 3+ years of experience as a Service Advisor in an automotive environment. Strong understanding of automotive services, repairs, and diagnostics. Excellent communication and interpersonal skills, with a customer-focused approach. Proficient in service department management software and Microsoft Office Suite. Ability to multitask in a fast-paced environment while maintaining attention to detail. Problem-solving skills and the ability to work collaboratively with team members. Valid driver's license. **Benefits:** Competitive salary and performance-based bonuses. Comprehensive health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Employee discounts on vehicle services and purchases. Opportunities for professional development and training. Note: The above job description is intended to provide a general overview of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time, with or without notice. #J-18808-Ljbffr