Automotive Service Advisor

Experienced Automotive Service Advisor

Independence Mazda is hiring two experienced Automotive Service Advisors to join our team in Charlotte, North Carolina. We are looking for confident, organized advisors who understand how to build trust, present maintenance and repair recommendations, communicate consistently, and create an excellent customer experience from write-up through vehicle delivery. This is an opportunity to join a busy service department with an established customer base, strong earning potential, a 30-vehicle loaner fleet, and hands-on support from a dedicated service lane manager.

Compensation and Benefits

• Annual earning potential of $80,000$150,000, based on performance
• Commission-based compensation
• Paid biweekly
• Five-day workweek
• Medical, dental, vision, and life insurance
• 401(k) retirement plan
• Paid time off
• Ongoing manufacturer and dealership training
• Opportunity for advancement

What You Will Be Responsible For

• Greeting customers and completing a thorough vehicle write-up
• Asking detailed questions to accurately document customer concerns
• Reviewing vehicle history and manufacturer-recommended maintenance
• Preparing accurate repair and maintenance estimates
• Presenting technician recommendations clearly and professionally
• Obtaining customer authorization and maintaining consistent communication
• Providing realistic completion times and proactive status updates
• Reviewing warranty, service-contract, and customer-pay coverage
• Coordinating with technicians, parts personnel, and management
• Ensuring repair orders contain complete and accurate documentation
• Reviewing completed repairs and charges with customers at delivery
• Following up with customers and building long-term relationships
• Maintaining strong sales, customer-retention, and CSI performance

What We Are Looking For

• At least two years of recent automotive service-advisor experience required
• Proven ability to present and sell legitimate maintenance and repair needs
• Strong communication and customer-service skills
• Ability to manage multiple customers and repair orders in a fast-paced environment
• Strong follow-up, organization, and time-management skills
• Experience using dealership-management systems and digital inspections
• Mazda or other manufacturer experience is a plus
• High school diploma or equivalent
• Valid drivers license with an acceptable driving record

The Support You Will Have

Our advisors are not expected to manage every challenge alone.

You will have:

• An established customer base
• A dedicated service lane manager to assist with sales, training, workflow, and customer concerns
• A 30-car loaner fleet to help support customers during repairs
• Digital multipoint inspections and video recommendations
• Online scheduling
• Support from service management, technicians, parts, and administrative staff

Customer Experience and CSI

Customer satisfaction is an important part of this position. Advisors are expected to communicate clearly, follow through on commitments, and provide a professional experience.

Our CSI expectations are reasonable, clearly communicated, and supported by management. We believe strong CSI should come from taking care of customers correctlynot from placing unrealistic pressure on advisors.

Why Independence Mazda?

Our dealership offers customers:

• Complimentary exterior car wash and front-floor vacuum
• Complimentary loaner vehicles, based on availability
• Digital multipoint inspection videos
• Starbucks coffee and snack bar
• Easy online scheduling
• Year-round Buy Three, Get the Fourth Oil Change Free program

We are looking for experienced professionals who want a busy lane, a strong income opportunity, management support, and a dealership where they can build long-term customer relationships.

Apply today and include details about your recent service-advisor experience, sales performance, and CSI results.

EEOC Statement: Independence Mazda is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.