Site Manager

Lead the people, programs, and space that help individuals with Down syndrome grow in confidence, skills, and independence.

Site Manager

GiGi’s Playhouse Hillsborough

Location: 450 Amwell Road, Suite H, Hillsborough, NJ 08844

Pay: $60,000 - $65,000

Benefits: 401(k), Health / Dental / Vision Insurance, Paid time off

Job Type: Full-time, exempt

Reports to the President of the Board of Managers.

About GiGi’s Playhouse

Founded in 2003, GiGi’s Playhouse is dedicated to changing the way the world views Down syndrome and promoting acceptance for all. Through free educational and therapeutic programs delivered at more than 60 locations across North America, we help individuals with Down syndrome develop skills that support lifelong growth and independence.

Why This Role Matters

Every program, event, and family visit at GiGi’s Playhouse Hillsborough depends on a welcoming space, a strong volunteer team, engaging programs, and systems that run smoothly. As the Playhouse’s on-site leader, the Site Manager is the steady presence that makes it all possible—and often the first person families, volunteers, and donors meet when they walk through our doors.

Job Description

The Site Manager leads the day-to-day operation of GiGi’s Playhouse Hillsborough, including volunteer leadership, program scheduling, family engagement, facility and office management, communications, community outreach, and support for Playhouse events and fundraisers. Because GiGi’s Playhouse is powered almost entirely by volunteers, this position plays a central role in making sure programs, events, and activities are staffed and delivered safely, consistently, and in alignment with GiGi’s Playhouse standards.

Working in partnership with the Board of Managers and its committees, the Site Manager keeps the Playhouse running smoothly and connected to the community. The core focus of the role is the work inside the Playhouse, with opportunities to partner with local organizations for outreach and awareness. Success in this position requires sound judgment, strong communication, and flexibility to oversee or cover programs and events as needed, including some evenings and weekends.

All staff serve as ambassadors for GiGi’s Playhouse, helping create a welcoming and inclusive environment for families, volunteers, donors, and community partners. GiGi’s Playhouse challenges all staff and volunteers to embody our core values: Enthusiasm, Best of All, Get It Done, Believe, and Locally Concerned, Enterprise Minded.

Candidates with experience in nonprofit management, operations, volunteer management, or community programming are encouraged to apply.

Essential Job Functions:

Volunteer Leadership

Volunteers support nearly every aspect of the Playhouse, including programs, events, administration, and committees. The Site Manager leads the volunteer team that makes this possible.

• Lead and meet regularly with key volunteers to ensure all programs, events, and activities are fully staffed and supported.
• Recruit, onboard, and place new volunteers, and ensure each one is trained and ready for their role.
• Recognize and thank volunteers year-round, from informal acts of appreciation to annual volunteer recognition, in collaboration with the Board and committees.

Programs & Families

Ensure programs meet family needs and GiGi’s Playhouse standards.

• Ensure Playhouse programs align with GiGi’s Playhouse national objectives and brand standards.
• Gather input from families at least annually, through surveys and conversations, to identify program needs and preferred scheduling.

Operations & Administration

Keep the Playhouse welcoming, safe, organized, and ready for programs and day-to-day activities.

• Welcome and connect with every visitor to the Playhouse, including families, volunteers, and donors, whether in person, by phone, or by email.
• Oversee risk management and safety procedures for the Playhouse.
• Manage office organization, including ordering inventory, office supplies, and program supplies.
• Become the Playhouse’s Salesforce and other technology platforms expert, documenting and tracking volunteer activity, program participation, donations, and family data, and reporting on trends.
• Track incoming and outgoing funds (receipts, secure deposits, etc.) in collaboration with the centralized bookkeeper and Board Treasurer.
• Maintain a welcoming, clean, organized, and safe Playhouse for families, volunteers, and donors.
• Maintain the computer, copier, security system, and other equipment, scheduling repairs as needed.

Marketing & Communications

Grow participation and community connection by keeping Playhouse information current and sharing stories that highlight our impact.

• Grow program participation, volunteer hours, and family and community connections through marketing and outreach.
• Maintain the online calendar with program and event updates.
• Create promotional flyers and other graphics for local Playhouse events.
• Produce the monthly e-newsletter, capturing success stories, quotes, and photos using the national template.
• Update the local website and manage social media accounts.
• Send new parent celebration packets, thank-you notes, sponsor packets, activity books, and awareness and marketing materials as needed.
• Partner with the Board’s Marketing Committee for support and guidance on all marketing activities.

Stewardship & Outreach

Support the donor and community relationships that sustain the Playhouse.

• Create and maintain a Playhouse wish list (items to fund, in-kind donations, and volunteer needs).
• Assist with local and regional fundraisers as needed.
• Use Salesforce to process event-related donations and registrations.
• Ensure donor acknowledgements are processed on a timely basis.
• Grow local community awareness through presentations, newsletters, and press releases.
• Collaborate with local Down syndrome organizations, community businesses, schools, and libraries.

Board & National Partnership

Keep the Board informed and the Playhouse connected to the GiGi’s Playhouse network.

• Work collaboratively with National Office staff and the local team, including Board members, committee members, volunteers, families, and donors.
• Partner with Board members and committees to leverage their expertise and support.
• Attend national staff calls and respond to network-wide requirements from the National Office.
• Prepare the monthly Playhouse Impact Report and share it with the National Office and local Board.
• Follow national guidelines and policies outlined in the Standards of Execution and the Operations, Programs, and Human Resources manuals.
• Keep the Board of Managers informed of Playhouse activities, needs, and concerns.

What Success Looks Like in This Role

Success in this role will be reflected through a well-run Playhouse, strong volunteer leadership and program offerings, and positive experiences for participants, families, volunteers and supporters.

• Programs and events are delivered as scheduled, with appropriate volunteer coverage.
• A strong volunteer pipeline is maintained through effective recruitment, onboarding, training, and recognition.
• The Playhouse is clean, safe, organized, and welcoming every day.
• Volunteer activity, program participation, and donations are accurately tracked in Salesforce, and monthly Impact Reports are submitted on time.
• The Board is kept well informed, and families report positive experiences and continued engagement.

The successful candidate will demonstrate leadership, initiative, teamwork, clear communication, problem solving, and strong organization while maintaining a welcoming, mission-driven environment for families and volunteers.

Qualifications

Education & Experience: At least 5 years’ experience and/or training as a manager, or an equivalent combination of education and experience. Nonprofit or volunteer management experience is a plus.

Communication Skills: Strong written and verbal communication skills, including the ability to write reports and correspondence and to present information to groups. Bilingual in Spanish is a plus.

Technology Skills: Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams), familiarity with social media platforms (Instagram, Facebook, LinkedIn), and the ability to learn and work proficiently in Salesforce.

Physical Demands: Must be able to occasionally lift and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: This is an in-person role based at the Playhouse, requiring regular interaction with families, volunteers, and community partners, with occasional outdoor and off-site community events.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.