Customer Service Rep - Parts

The Customer Service Representative will typically do the following: listen and respond to customers’ needs and concerns, provide information about products and services, take orders, determine charges, review or make changes to customer accounts, handle questions or complaints, record details for customer contacts, research answers or solutions as needed, refer customers to supervisors, managers or other team members as necessary.ESSENTIAL DUTIES AND RESPONSIBILITIESDevelop a professional relationship with domestic customer accountsCommunicate with customers, sales representatives, distributors and production manager with any order updatesProcess quotations, purchases orders and other related information for order entry, and process customer’s claimsPrepare and enter technical drawings, recommend potential products and services to customersAnalyze customers’ needs and collaborate with management to develop customer accountsThis list is not intended to be all-inclusive. Employees may perform other related duties as assigned.Qualifications and requirementsMust be at least 18 years of ageBachelor’s degree is preferred, but will consider a combination of education and experience in lieu of degreeExperience in an engineering or manufacturing environment preferredTechnical aptitude is a plusStrong computer skills and advanced working knowledge of MS OfficeMust be able to effectively and professionally communicate with customers, sales representatives, other team members, and distributors while maintaining a positive attitudeMust be detail oriented and well organizedExperience2+ years’ experience with the above criteriaphysical requirementsMust have the ability to sit at a desk using a computer for 8 or more hours per day; stand, kneel, walk and bend as required throughout the work day to accomplish various tasksBe able to lift, pull, push or carry various types of light weight files or tools (approximately 1-10 pounds) and process accordingly.Career path OpportunitiesLead, Supervisor and Manager level roles within the organization #J-18808-Ljbffr NATOLI ENGINEERING CO INC