Patient Services Specialist

Join Our Team as a Patient Service Specialist Position Details Full Time (40 hours / benefits) 7-4 Monday through Friday Pay ranges from $17.34-$23.96 Position Summary The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate patient centeredness, teamwork, and excellence in the daily performance of their duties. This position requires the ability to be self‑motivated, flexible, punctual, detail oriented, have good time management skills, and have excellent communication skills. Education, License & Cert High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions Responsible for greeting every patient in a courteous, professional, and timely manner. Answer telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information. Schedule and maintain all patient appointments electronically. Verify patient information at the time of scheduling and assign B# / MRN to new patients. Edit appointment schedule at the direction of practice management. Register patient. Review, verify, and correct patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‑certifications and referrals if applicable. Inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C.’s policies and guidelines if applicable. Perform daily cash‑out and balancing in accordance with the Patient Cash Control Policy if applicable. Perform liaison duties between patients, physicians, hospital staff, and organizational departments, keeping the departments fully aware of all necessary information. Keep patients informed of any delays. Adhere to departmental and organizational policies and attend meetings/huddles as required. Prioritize daily tasks simultaneously in a fast‑paced, ever‑changing work environment within a strong team structure. Maintain strict confidentiality related to patient health information in accordance with HIPAA compliance. Assist with and complete other projects or duties as assigned, including participating in all quality initiatives established by the organization. Other Duties Other duties as assigned. #J-18808-Ljbffr