Director, Digital Marketing

Huddle House Inc

Job Description

Position Summary

The Director of Digital Marketing will own the overarching digital growth strategy across all online channels. We are seeking a seasoned digital marketing leader with 8–10 years of comprehensive experience in the digital world (restaurant, retail, or multi-unit hospitality experience preferred) who can scale our e-commerce performance, optimize third-party delivery partnerships, expand our CRM and loyalty ecosystems, and drive digital ordering for both retail and catering channels.

Key Responsibilities

E-Commerce Strategy & Performance: Lead the optimization and growth of our digital storefront and ordering platforms, focusing on conversion rate optimization, user experience, and seamless transaction flows.
Third-Party Delivery (3PD) Management: Oversee relationships and strategies with third-party delivery aggregators, optimizing menu visibility, operational integrations, commission structures, and profitability across platforms.
CRM, Lifecycle Marketing & Data Strategy: Spearhead the enterprise CRM strategy to drive personalized guest segmentation, automated workflows, and targeted lifecycle campaigns across key channels:
- Email: Build and execute high-impact email marketing campaigns focused on retention, promotions, and brand storytelling.
- SMS: Drive mobile engagement, immediate-action offers, and SMS marketing programs to capture on-the-go guests.
Loyalty Program Leadership: Manage and evolve our loyalty program, enhancing member engagement, reward structures, gamification, and frequency-building initiatives to maximize customer lifetime value.
Catering: Drive the off premise strategy, acquisition campaigns, and online ordering pathways specifically tailored to scale our catering business segment.

Qualifications & Requirements

Experience: 8–10 years of progressive digital marketing experience, with a proven track record of managing e-commerce, loyalty programs, CRM ecosystems, and multi-channel digital strategies in a consumer-facing industry (restaurant or hospitality experience highly preferred).
Skills & Expertise:
- Deep expertise in managing third-party delivery partnerships and digital ordering platforms.
- Hands-on experience scaling CRM platforms, email marketing automation, and SMS mobile strategies.
- Strong analytical mindset with the ability to interpret digital metrics, ROI, customer data, and attribution models to guide strategic investments.
- Demonstrated leadership capabilities with experience managing cross-functional teams, agency partners, and technical vendors.
Education: Bachelor’s degree in Marketing, Business, Digital Media, or a related field (MBA or advanced degree is a plus).

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Vacancy posted 5 days ago

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