UX Designer

Principal Product DesignerSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.The Experience The Agentforce for Service design team sits at the intersection of AI innovation and enterprise experience, shaping how service professionals and their customers interact with the world's leading CRM platform. As a Principal Product Designer, you are a respected high-craft storyteller, systems thinker, and strategic leader — sought out for your ability to orchestrate cross-cloud, cross-functional initiatives and solve the highest-ambiguity challenges across Agentforce for Service.Operating at Principal level as an individual contributor, you influence cloud- and organization-level decisions through innovative frameworks, storytelling, and category-defining experiences grounded in user insight, data, and long-term business strategy. You align initiatives by connecting fragmented, complex experiences into a cohesive, simplified design vision, and you lead through thought leadership and deep craft — mentoring designers, developing new methodologies, and modeling the highest standards of design execution.You aren't just designing tools; you are defining what great looks like at the frontier of AI for Service and creating lasting organizational impact and business value.What You'll Actually Be DoingSet the design vision for a broad domain of Agentforce for Service, framing the hardest problems and connecting disparate workstreams into a coherent, forward-looking direction that aligns with Salesforce's business objectives and the evolving needs of our global customers.Set the standard for craft across the organization, bringing consumer-grade design and high-fidelity execution to enterprise workflows — relentlessly simplifying complex systems and defining a new benchmark for UX quality across the Salesforce ecosystem.Shape a culture of craft, critique, and continuous improvement across the discipline, elevating the work of every designer around you through mentorship and example — without formal management authority.Drive the evolution of design standards and the Salesforce Design System (SLDS2), ensuring your domain promotes a cohesive, accessible, and unified experience across the entire Salesforce portfolio.You're Our Person If…You have 10+ years of experience designing and delivering products in cross-functional teams, with a portfolio of category-defining work and a track record of solving the most ambiguous, high-stakes design problems at scale.You have a deep understanding of AI and its applications in workflow, with mastery of user-centered design methods, research, and usability testing — and a talent for translating insight into direction.You can influence others and build consensus across an organization while navigating significant ambiguity, leading through influence rather than authority.You have deep experience with design systems and expert knowledge of design and AI productivity tools such as Figma, Figma Make, Claude, and Cursor.Even Better If…You have experience with CRM or enterprise software.You have a passion for mentoring designers and shaping design culture.Please submit your resume and a link to your portfolio. Submissions without a portfolio or samples of work will not be considered.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.