Student Accounts Advisor I

Student Accounts Advisor I

UCF's Student Account Services is seeking a Student Accounts Advisor I to join our team and support the university's student financial operations. This customer-oriented position is responsible for posting financial transactions in a timely and accurate manner to the sub and general ledgers for students and university departments, while providing efficient and effective customer service to the university's stakeholders.

Responsibilities:

• Provides professional, courteous and timely customer service to students, parents and other university customers, both internal and external regarding student payments, charges, holds, refunds, stop payments and returned checks.
• Presents information on behalf of the Student Account Services department at orientation sessions.
• Collects, verifies and corrects financial data from students, faculty, staff and other members of the university community. Posts entries to the general ledger via the cashiering system.
• Assists in approving departmental cash sales & customer payments in Workday.
• Negotiates financial instruments and documents on behalf of the university, and prepares daily balancing reports.
• Prepares and processes late fee and Repeat Course fee petitions, presents them to the Fee Appeals Committee and notifies students of the committee's decisions.
• Other duties as assigned.

Minimum Qualifications :

High School Diploma or Equivalent and 0+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience working in a higher education environment with exposure to student services or administrative operations.
• Proficiency in using common business software (e.g., Microsoft Word, Excel, or similar programs) to enter, review, or manage information.
• Proven ability to communicate policies, procedures, or complex information clearly and professionally, including through public presentations or group discussions.
• Experience processing financial transactions, reconciling accounts, or reviewing payment activity for accuracy.
• Demonstrated experience providing customer service in a fast-paced or high-volume environment.

Special Instructions to the Applicants:

The anticipated hourly rate for this position is $15.66. The final rate will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H?1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And moreFor more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department: Financial and Accounting - Budget - Operations

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM

Type of Appointment: Regular

Expected Salary: $15.66 to Negotiable

Job Posting End Date: 09-03-2026-12-00-AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

University of Central Florida (UCF)