Outlets Manager

Summary The Outlets Manager is a platform to join our highly skilled and recognized team. This role offers the possibility to grow and advance within the company and be part of a rock‑star team operating in a hotel that was recognized as a 2025 Best Places to Work – Large Companies in North Texas. It requires strong leadership, excellent communication skills, and detail orientation to ensure a quality product and excellent service experience. Responsibilities Responsible for short‑ and long‑term planning of all outlets: Centennial Cafe, Monduel's Bar, In Room Dining, Coffee’s Post, and Parrino's Oven Italian Trattoria, all of which generate $8 million in revenue annually. Supports and manages the hotel outlets while working closely with the Food & Beverage Director and other hotel departments. Ensures effective hiring, training, development, promotion, and continuous performance management. Leads and coaches the team toward achieving exceptional guest service and colleague satisfaction. Leads through the lens of our purpose and values to achieve strong colleague engagement and collaboration. Develops and implements creative strategies for revenue enhancement and cost containment. Develops and recommends budgets, marketing plans, and objectives and manages within those approved plans. Is responsible for creating a positive high‑energy environment and projecting a professional appearance/presentation. Plans, coordinates, and manages special events and holiday functions. Has the ability to take the initiative to run the outlets as a free‑standing entity. Culture and Fun Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world. Celebrations, recognitions, and volunteer opportunities. Free nutritional colleague meals. PerkSpot – discounts at various retailers – Apple, AT&T, Verizon, and many more. Discounted parking and discounted annual DART passes. Wellbeing and Benefits Full medical benefits at 30 days of employment. 401K with company match. Employee Stock Purchase Plan. Paid vacation, holidays, sick days, and extended sick leave. New child leave, paid family bonding time, and adoption assistance. Tuition reimbursement. Free access to Headspace – meditation, recuperation, and rejuvenation. Qualifications Full‑time management position that requires full flexibility, ability to work weekends and holidays, and a varied schedule. A true desire to understand and anticipate the needs of others in a fast‑paced environment. Refined verbal and written communication skills. Must be proficient in general computer knowledge, including a working knowledge of point‑of‑sale systems. Should be extremely detail oriented and organized. Should possess proven leadership skills. Should possess strong food and beverage knowledge; beverage knowledge should include wine, spirits, and beer. Hotel experience and a thorough understanding of restaurant service. Previous experience as a Department Head and leading leaders is preferred. Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement