Membership Coordinator

Job Description

Job Description

Membership Coordinator

Location: Lititz, PA (Headquarters)
Compensation: $22-$25 per hour

Are you highly organized, customer-focused, and energized by a fast-paced environment? We're looking for a Membership Coordinator to join our Residential Service Group at our headquarters in Lititz, PA.

In this role, you'll be the driving force behind our residential membership program, ensuring a seamless experience for customers from enrollment through billing and account management. If you enjoy helping people, solving problems, and keeping operations running smoothly, we'd love to hear from you.

We believe our employees are our greatest asset. That's why we offer competitive pay, outstanding benefits, and opportunities to grow your career.

• PTO begins accruing with your very first paycheck

• Medical benefits start the first of the month following hire

• Company-paid life insurance and long-term disability coverage

• 401(k) with company contribution

• Company-provided laptop, iPhone, and iPad

• Paid training, certifications, and licensing support

• Stable, year-round work with a growing company

• Supportive team environment with opportunities for professional development

As a Membership Coordinator, you'll play a key role in delivering an exceptional customer experience by:

• Setting up and maintaining residential membership accounts accurately and efficiently

• Processing customer invoices and ensuring timely, accurate billing

• Assisting with collections activities and resolving billing inquiries

• Providing customers with copies of invoices and account documentation as needed

• Handling customer questions and concerns via phone and email with professionalism and care

• Resolving billing discrepancies and account issues promptly

• Maintaining accurate customer records and account information

• Answering incoming calls in the Membership phone queue

• Collaborating effectively with coworkers across departments

• Delivering outstanding service to both internal and external customers

• Supporting additional administrative and customer service tasks as needed

• High school diploma or GED required

• Minimum of 3 years of experience in customer service, billing, account management, or a related field; or an equivalent combination of education and experience

• Strong computer and data-entry skills

• Excellent communication and customer service abilities

• Exceptional attention to detail and accuracy

• Strong organizational and multitasking skills

• Ability to thrive in a high-volume, fast-paced, and ever-changing environment

• Team-oriented mindset with a positive, professional attitude

If you're passionate about helping customers, enjoy working with details, and want to be part of a company that invests in its people, we encourage you to apply today.

As part of our standard hiring process, any candidate that is made an offer of employment must have a background check, physical evaluation, drug screening and motor vehicle record performed.