Patient Service Specialist - Medical Front Office

Overview

Baylor Scott & White Institute for Rehabilitation

Austin, TX (William Cannon)

Patient Service Specialist (PSS) - Float

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Candidate will be required to travel to multiple outpatient clinics.

Areas of coverage include (but not limited to): San Marcos, Kyle, Buda, Onion Creek, William Cannon, South Lamar, SW290, Slaughter Ln

Compensation depends upon candidate's years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

Westrive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage

• Paid Time Off (PTO) and Extended Illness Days (EID)

• A 401(k) retirement plan with company match

• Short and Long Term Disability

• Personal and Family Medical Leave

• PSS Ladder Program

* Eligibility and effective dates vary

Responsibilities

Looking for a Full Time Float. Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.

• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.

• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.

• Collects toward patient responsibility at each visit.

• Scan and maintain medical documents.

• Reconciles and posts charges daily and other reporting to ensure clean claim processing.

• Responds to all request for information from patients, other department and physicians.

• Maintains office, orders supplies and manages mail.

• Willingness to adjust schedule to center needs.

• Travels Attends all mandatory meetings and in-service education programs.

• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience

• Knowledge of insurance verification

• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans

#BSWIR-Outpatient

Location : Location US-TX-Austin

Job ID 372603

Position Type Full Time

Experience (Years) 1

Category Administrative - Administrative Services

Company Baylor Scott & White Institute for Rehabilitation - Outpatient