Learning Management System (LMS) Manager

Learning Management System (LMS) Manager (Hybrid) Atlanta, GAThe Learning Management System (LMS) Manager serves as the global owner and subject matter expert for Crawford's learning technology ecosystem. This role is responsible for overseeing the governance, administration, optimization, and continuous improvement of the LMS, ensuring it supports employee development, onboarding, compliance training, continuing education, professional certifications, leadership programs, and technical claims training across the organization.The LMS Manager collaborates closely with HR, Compliance, Claims Operations, IT, business leaders, and external vendors to deliver a secure, scalable, and engaging learning experience.Key responsibilities include:LMS administration, configuration, and system optimizationManaging integrations and ensuring data accuracy and integrityReporting, analytics, and learning metricsSystem testing, upgrades, and release managementVendor and stakeholder managementUser support and continuous improvement initiativesThis role combines strategic leadership with hands-on system management to ensure the learning platform effectively supports global business and talent development objectives.ResponsibilitiesGlobal LMS Strategy, Governance & Product OwnershipPlatform Administration & Learning OperationsIntegrations, Data Quality & Release ManagementLearning Analytics, Reporting & Audit ReadinessCompliance, Licensing & Continuing Education EnablementVendor, Stakeholder & Service ManagementUser Experience, Support & EnablementCrawford StandardsQualificationsBachelor's degree in learning and development, educational technology, human resources, information systems, business administration, or a related field, or an equivalent combination of education and relevant experience.Five or more years of progressive experience in learning systems, learning technology, LMS administration, or digital learning operations, including at least three years with primary responsibility for an enterprise LMS.Experience supporting a global or multi-region employee population within a large, matrixed organization.Experience managing LMS configuration, testing, releases, integrations, data feeds, reporting, and vendor relationships.Experience administering compliance training, certifications, licensing, or continuing education programs in a regulated environment.Experience in insurance, claims services, risk management, financial services, or another regulated industry is preferred.Experience with Oracle Learning Cloud and Oracle HCM is strongly preferred; experience with comparable enterprise platforms may be considered.Experience leading projects and influencing cross-functional stakeholders without direct authority.LMS administration and configurationGlobal LMS governanceLearning operationsLearning technology strategyLearning data governanceLearning analytics and reportingCompliance training administrationCertification and continuing education managementSystems integration requirementsUser acceptance testingRelease and change managementVendor managementProject managementProcess improvementStakeholder managementTechnical troubleshootingData analysisExecutive communicationTechnical documentationCustomer serviceGlobal mindset and cultural awarenessStrategic thinking with strong execution disciplineCustomer focus and service orientationAccountability and sound judgmentCollaboration and influenceCuriosity and continuous improvementAttention to detail and data integrityAdaptability in a changing technology environmentAbility to collaborate across global time zones and occasionally participate in meetings outside standard local business hours.Limited business travel may be required.Professional certifications such as CPTD, PMP, SHRM-CP/SHRM-SCP, Oracle Learning Cloud, or another enterprise LMS credential are preferred but not required.Must complete continuing education requirements as outlined by Crawford Educational Services, where applicable.Enterprise LMS and HCM platforms; learning content standards and formats such as SCORM, xAPI, and AICC; Microsoft 365; advanced Excel; reporting and visualization tools such as Power BI; ticketing or case-management tools; collaboration and documentation platforms. Working knowledge of APIs, SSO, HR data feeds, and learning content integrations is preferred.About UsWhy Crawford?Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:Competitive base payBonus/Incentive Pay and other Performance-Based Rewards, if applicable.We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:Medical, Dental and Vision Plans - Prescription Drugs - HSA, HRA, and FSA Accounts - Paid Holidays, Vacation and Sick Leave - 401(k) Retirement Plan - Tuition Assistance - Paid Parental Leave - Supplemental Health BenefitsOther Benefits currently available at no cost include:Enhanced Mental Health Support - Virtual Physical Therapy - Caregiving Services - Life Assistance Program*The above information highlights some of the benefits currently available to eligible full-time employees.Training programs that promote continuous learning and career progression while enhancing job performance.Sustainability programs that give back to the communities in which we live and work.A culture of respect, collaboration, entrepreneurial spirit and inclusion.