Client Success Manager

Job Title

Delivery:

• Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
• Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
• Execute campaigns accurately and efficiently
• Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
• Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
• Steward any pilot programs with various markets related to new product rollouts or enhancements.
• Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
• Weekly team checks as assigned.
• Other duties assigned

Practice Development:

• Take ownership of tools, projects, and processes learning on the go suggesting innovations or efficiencies in workflow
• Play a role in developing and implementing best practices and processes to improve operational efficiencies.
• Pull data from multiple systems and sources for analysis and reporting that drives decisions, operations, and translates into valuable sales and sales support ideas and improvements
• A key member of the Client Success and Digital Revenue teams, playing an integral role in the future development of the insertion order and reporting processes and strategy
• Provides training to sales staff as needed.
• Maintains functional expertise in advertising operations, business and web reporting and analytics, online advertising, analytical tools, techniques, and other infrastructure requirements.

Requirements (Knowledge, Skills and Abilities):

• Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner
• Strong decision-making, problem solving and conceptual thinking abilities
• Meticulous attention to detail and excellent follow through
• Exceptional character with a high degree of integrity and business ethics
• Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively
• Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management
• Ability to learn quickly in a fast-paced environment.
• Ability to work with diverse personality types to meet time sensitive deadlines
• An interest in new digital media technologies and a desire to always be learning something new
• Ability to work independently and in a team environment
• Must be flexible and open to new ideas and methods
• Strong work ethic

Education/Experience:

• Education: Bachelor's Degree
• Experience: 1-2 years media experience preferred
• Proficient in MS Office (outlook, excel, word, powerpoint)
• Proficient using web-based communication tools (teams, zoom, etc.)
• Preferred but not required using Salesforce and Adbook

American City Business Journals