Client Success Manager

Job Title: Client Success ManagerDepartment: Client SuccessReports To: Client Success Principal / Client Success Team LeadFLSA Status: ExemptJob Summary: As a Client Success Manager at Passport, you will be at the center of all things related to our clients. You will be responsible for maximizing client value through systematic adoption, education, and execution, and you’ll do all of this in our incredibly fast-paced, exciting, and constantly changing environment. You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions for expansion. At Passport, we believe in deep-rooted, authentic, value-driven client partnerships founded on shared objectives and joint success. This client-centric approach is part of both our policy and our culture. Responsibilities:Manage an enterprise client portfolioDrive success across a portfolio of multiple accountsPrioritize accounts according to risk and growth opportunityEnable clients to realize the full potential of our productUnderstand and tailor interactions to business objectivesExtend utilization across the organization to maximize objective alignmentMaximize client valueAnalyze expansion and provide data to demonstrate successProvide clear direction and next steps to continue increasing valueManage and execute client renewals and upsellsDrive new business growth through greater advocacy and reference-abilityIdentify and pursue opportunities for upsellDemonstrate value through hardened metricsMaintain and expand client relationshipsExtend reach into new departments/divisionsEducate new contacts with value messagingProvide structure and direction to extend accountsAnalyze success metrics to determine adoption trendsAnalyze activity as it relates to business objectivesDevelop intelligence based on adoption metricsIncrease client satisfactionCreate relationships founded on valueTeach and advocate industry best practicesAbout You: You have a passion for customer experience and growing revenue. You are analytical. You are organized. Your clients are regularly impressed by you, and you can juggle it all. You have a continuous improvement mindset for your own learnings. You are passionate, self-motivated, and business-minded. You are an excellent communicator - you know how to listen and present with the best. You understand value drivers in recurring revenue business models and know how to leverage them for the benefit of the customer and your company.Qualifications:3-5 years experience in customer success, account management or salesBachelor’s degree or a combination of education and relevant experienceExperience with account management or sales softwareAnalytical and process-oriented mindsetDemonstrated desire for continuous learning and improvementExcellent communication and presentations skillsAbout Us: Passport is the technology leader in parking compliance and curbside payment solutions. By helping cities integrate paid parking, enforcement operations, and payment infrastructure into one software solution, Passport provides the only platform that connects the complexities of mobility to efficiently manage and monetize the curb. From mobile payments to citation issuance, permitting technology and more, Passport is empowering cities of all sizes with better insights to improve parking turnover, expand revenue opportunities, and create better compliance. Passport is trusted by more than 800 clients across North America.Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.Please Note: At this time, Passport Labs, Inc. is unable to offer any form of employment sponsorship (e.g., H-1B, TN, F-1 OPT, or other work visas). Candidates must be legally authorized to work in the United States without current or future sponsorship.