Client Success Manager

Charlotte, North Carolina, United States Job Overview Supports digital sales efforts while executing campaigns accurately and efficiently. Delivers exceptional communication and reporting to all stakeholders. Candidates should have a genuine interest in digital media, possess analytical skill and relate well with a team. Successful account managers should be proactive, resourceful, engaging and hard working. Job Responsibilities Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies. Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls) Execute campaigns accurately and efficiently Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI Steward any pilot programs with various markets related to new product rollouts or enhancements. Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team Weekly team checks as assigned. Other duties assigned Skills & Experience Customer service oriented with the ability to address client concerns and needs in an expedient and courteous manner Strong decision-making, problem solving and conceptual thinking abilities Meticulous attention to detail and excellent follow through Exceptional character with a high degree of integrity and business ethics Excellent time management, able to handle multiple assignments under tight deadline and pressure, and prioritize and communicate effectively Strong oral and written communication, relationship building and interpersonal skills with the ability to communicate best practices and requirements to peers and management Ability to learn quickly in a fast-paced environment. Ability to work with diverse personality types to meet time sensitive deadlines An interest in new digital media technologies and a desire to always be learning something new Ability to work independently and in a team environment Must be flexible and open to new ideas and methods Strong work ethic Additional Job Information The well-being of our employees is paramount. For that reason, ACBJ offers a variety of rich and competitive benefits including bundled health, dental and vision plans designed to meet our employees' needs. We also provide programs to support mental health and wellness and a generous time-off policy in support of taking the time needed to recharge. Paid Parental Leave 401K Plan with Employer Match Flexible Spending Accounts Employee Assistance Program Multiple Employee Dependent Scholarship Programs Commuter Flexible Spending Lifestyle Programs (Including incentives for healthy habits) Medical Infertility Services Corporate discount programs Employee Recognition/Service Awards And so much more! (Benefits coverage indicated above may be based on employee participation in benefit programs and eligibility) Salary Range $55k-$59K Compliance Statement This Company is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. #J-18808-Ljbffr