Systems Engineer III

Job TitleThis position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure.Responsibilities & QualificationsDuties & Responsibilities:Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.Resolves complex problems and failures that occur in assigned products and technical facilities.Responsible for administration, communication, and documentation throughout technical support activities.Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption.Verifies the successful implementation of software, patches, and upgrades.Performs a variety of planning and technical activities to ensure resource availability.Works to continuously monitor and improve systems, processes, and related technical infrastructure.Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties.Maintains a strong knowledge base through ongoing research and education.Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.Manages special or advanced technical projects.Provides guidance, mentorship, and leadership to less experienced associates in the work group.Position Specific Skills:Exposure to mainframe, desktop, Windows and UNIX system supportExposure to Server VirtualizationExposure to Configuration Management and automation (Puppet, Chef, Ansible, Terraform etc.)Mastery in Directory and Authentication servicesUnderstanding of data warehouse architecture principlesKnowledge of BI or Enterprise Reporting FrameworksExposure to Business Continuity ProcessesWorking knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etcUnderstanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and OracleAbility to be on call 24 hours a day, 7 days a weekQualifications:Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Systems engineer and systems programmerPreferred Education: Bachelor's DegreePreferred Area of Study: Windows Server, Red Hat Linux, AIX, MainframeRequired Licenses or Certifications: Microsoft - IO; Red Hat - IO; VMware - IO; DevSecOps - IO; Mainframe - IOPreferred Qualifications:5+ years working with desktop operating systems management and infrastructure3+ years performing desktop engineering in the financial industryStrong experience with PowerShell or equivalent scripting for automationExperience building automated workflows, health checks, and remediation solutions1–3 years in an Agile delivery environment1–3 years using Jira, Confluence, or Azure DevOpsFamiliarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operationsBenefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at