Systems Engineer II

Overview This position is responsible for supporting, maintaining, and enhancing the Bank's systems infrastructure at an advanced level of technical ability. Administers software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Maintains strong technical abilities, a knowledge of new and changing technologies, and the ability to productively collaborate with vendors, associates, and management. May occasionally guide less experienced associates or manage technical projects. Responsibilities & Qualifications Duties & Responsibilities: Technical Support - Minimizes end user impacts throughout the installation and testing of software, patches, and upgrades to system products. Resolves advanced problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Assists in designing, implementing, and maintaining processes related to daily backup, recovery, data security, and other disaster recovery functions. System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability. System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl scripting, Batch scripts, FTP, Telnet, Netview, PowerShell, Python, JavaScript, Windows (Desktop and/or Server), Linux, AIX administrator functions, Quest, or Tivoli applications depending on the platform. Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Ensures consistency is maintained across supported systems. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Assists in managing special or advanced projects through the production of task lists, checklists, and other tools to monitor project production. Position Specific Skills: Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI") Understanding of Directory and Authentication services Understanding of client server architecture Understanding of three (3) tier network architecture Working knowledge or desktop and server virtualization Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle Ability to be on call 24 hours a day, 7 days a week Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience Qualifications: Minimum Required Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Systems engineer and systems programmer Preferred Education: Preferred Area of Study: Preferred Area of Experience: Required Licenses or Certifications: Preferred Licenses or Certifications: Additional Information Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer Required Qualifications: In-depth knowledge of numerous networking technologies and protocols and how they interrelate Technical skills regarding network routing, switching, and provisioning Experience with Cisco switching and routing (NxOS and IOS) Collaboration with cross-functional groups Preferred Qualifications: 6+ years of experience with enterprise network systems and excellent troubleshooting expertise Additional Qualifications: Certifications: CCNA, CCNP Routing and Switching Certifications in: Wireless, Cisco ACI, Thousand Eyes Packet Aggregation experience (Gigamon) IPAM experience (Infoblox) Provisioning skills Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.